Retail Team Lead - Norwalk, United States - FFDC EJV LLC

Description

Come Join Our Fine Fettle Family

Norwalk Location:

Nestled at 191 Main St, Norwalk, Connecticut, this address is home to a premier recreational cannabis retailer.

Situated in a bustling area known for its vibrant atmosphere and diverse range of attractions, it offers cannabis enthusiasts a convenient and enticing destination.

Located in close proximity to major roadways, such as 95, Route 15 (The Merritt Parkway), and the Route 7 Connector, and public transportation, this recreational cannabis store ensures easy access for residents and visitors alike.

Surrounded by an array of local businesses and establishments, including notable landmarks and entertainment venues, it provides a unique and enjoyable shopping experience for cannabis enthusiasts exploring Norwalk's lively scene.

About the Company:

Fine Fettle is a multi-state cannabis company with operations across Connecticut, Massachusetts, and Rhode Island and plans for future expansion into Georgia and beyond.

We are dedicated to providing customized service and a superior customer experience.

We believe that we can truly make a difference in the lives of our customers, utilizing our expertise to educate them about the plant and provide them with the right products to enhance their health and wellbeing.

About the Role:

Fine Fettle is seeking a Retail Team Lead to assist the Store Manager in managing the dispensary's operations.

The Retail Team Lead will act as an extension of the Manager, assisting with the functions of supervising employees and overseeing the customer experience.

Specifically, the Retail Team Lead will facilitate customer flow on the floor, helping to resolve customer issues as they arise.

Furthermore, the Retail Team Lead will assist with pushing and pulling product and merchandise in real time response to circumstances on the floor.

The ideal person for this role has experience in customer-facing retail positions. Success in this role will require excellent interpersonal skills and a high attentiveness to detail. Additionally, the Retail Team Lead must work well with colleagues and exhibit level headedness when handling customer issues.


The Work You'll Do But Not Limited to:

• Provide excellent customer service practices to deliver a distinctive and delightful patient and customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.).
• Assist patients and guests with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration.
• Lead cash handling efforts from the sales floor to the back of house, including but not limited to: leading all the start of day and end of day cash procedures, facilitating cash drops throughout the day, and identifying and resolving any cashrelated issues.
• Responsible for opening and closing procedures and processes.
• Support Manager with training of Agents to follow Standard Operating Procedures, as well as provide inthemoment coaching.
• Conduct POS audits to ensure cash and scanning is efficiently executed.
• Retrieve merchandise and product from backofhouse to the registers in response to circumstances on the sales floor.
• Assist with returns, walkin change orders, addon or adjusted orders, and cash drops during the day.
• Assist with monitoring shift times and breaks for sales floor employees.
• Answer inquiries and complaints of customers.
• Coordinate with Management to manage flow of daily ops in response to customer needs, including cash handling while opening and closing the facility.
• Organize the vault to ensure data accuracy, operational efficiency and compliance.
• Assess inventory levels and accuracy of product on a daily basis.
• Fulfill orders in the vault.
• Operate inventory management software to ensure that data and information ports correctly to online menus.
• Input data into POS system
• Support Manager with training of Agents to follow Standard Operating Procedures, as well as provide inthemoment coaching for inventory ops.
• Assist with returns, walkin change orders, addon or adjusted orders, and cash drops during the day.
• Answer inquiries and complaints of customers.
• Coordinate with vendors and ensure compliant deliveries.

Qualifications:

• High school diploma
• Experience in customerfacing retail roles
• Cannabis market experience preferred but not required

Critical Competencies:

• Customer service skills
• Strong interpersonal skills
• Strong sales abilities
• Strong verbal communication skills
• Cash management
• Ability to operate computers, POS systems, and other technologies on retail sales floor
• Ability to act quickly and effectively to resolve issues
• Strong organization skills
• High attention to detail
• Transparency in work and candor in communication

Working Conditions/Physical Demands:

• Normal office/retail environment
• May be exposed to extreme temperatures
• Must be able to sit/stan