Customer Advocate Representative - Plano, TX

Only for registered members Plano, TX , United States

1 month ago

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Job summary

Position Summary: Responsible for handling inbound and outbound calls in a customer-facing role. Acts as the Single Point of Contact (SPOC) for borrowers in default or facing imminent default assisting with Loss Mitigation alternatives.


  • Acts as the SPOC and maintains relationship with borrower until hardship and delinquency status is overcome from day 60+

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