Customer Advocate Representative - Plano, TX
1 month ago

Job summary
Position Summary: Responsible for handling inbound and outbound calls in a customer-facing role. Acts as the Single Point of Contact (SPOC) for borrowers in default or facing imminent default assisting with Loss Mitigation alternatives.
- Acts as the SPOC and maintains relationship with borrower until hardship and delinquency status is overcome from day 60+
Job description
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