Patient Services Representative - New Lenox, United States - Illinois Bone and Joint Institute LLC

Illinois Bone and Joint Institute LLC

Verified Company

New Lenox, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Illinois Bone & Joint Institute, LLC, is one of the largest independent physician-owned orthopedic practices in the United States, with 100 locations and 150 physicians throughout the Chicagoland area, expertise in every orthopedic specialty, and complete diagnostic and rehab services.

Illinois Bone & Joint Institute offers relief, solutions, and the comprehensive integrated care you need.

IBJI's dedicated physicians and staff pair cutting edge technology with modern practice techniques to offer the most beneficial and effective means of recovery.

This integration allows us to perform a full-range of collaborative and comprehensive services that directly impact our patients quality of life.

IBJI wants to help you move better, so you can live better.

Hinsdale Orthopaedics, a division of Illinois Bone and Joint Institute, is currently hiring full-time Patient Service Coordinator for our busy New Lenox Office.

Our Benefits

We offer a competitive compensation package that includes health, life, dental, and vision insurance, generous PTO accrual, as well as 401K, profit sharing, employee assistance program, and disability coverage.

Job Summary
The main focus of this position is to deliver exceptional patient-centered customer service and to support IBJI teams.

This position is responsible for accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.

Responsibilities:

Greeting patients and answering general inquiries
Appointment scheduling
Phone reception, patient triage, and escalation to appropriate staff
Registration/preregistration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
Check in/out procedures
Patient chart management
Collection/posting of patient responsibility payments (including copays and deductibles)
Insurance verification and Referral management
Maintains clean and safe work environment
Other office duties as assigned

Requirements:

Job Requirements

High school diploma or GED
Minimum one year experience in customer service role, healthcare experience (preferred).
Knowledge in medical terminology preferred
Ability to handle highly confidential, sensitive and nonroutine information
Familiarity with scheduling and rearranging appointments
Epic (EHR) experience preferred
Insurance payer and eligibility knowledge
Must be a team player
Able to work in a fastpaced environment and have a flexible schedule as needed
Neat, professional appearance
Strong written and verbal communication skills
Results oriented with concern for appropriate process
Willingness to attend and successfully complete ongoing training required to maintain responsibilities