Customer Service Representative - Falls Church, United States - Cherry Blossom Plumbing

Cherry Blossom Plumbing
Cherry Blossom Plumbing
Verified Company
Falls Church, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Key Responsibilities

  • Answer phones, direct calls, take and deliver messages as needed; prepare outgoing mail (including prepping larger packages for sending); sort and deliver incoming mail to appropriate persons.
  • Arrange and schedule meetings, appointments, and events for management, including coordinating calendars and securing meeting spaces; plan travel arrangements for out of town conferences; keep calendars and remind all parties of upcoming events.
  • Maintain a schedule and handle communications for all new construction projects and relay any changes or concerns to upper management.
  • Monitor the phones as necessary (i.e. every other weekend) in case of emergency callbacks.
  • Ensure an organized, clean, and tidy workspace.
  • Notify management of clerical needs (paper, ink, stamps, etc.).
  • Report any problems with office equipment; help resolve the issues if possible.
  • Collaborate with management to complete necessary projects; work independently on prior delegated tasks.
  • Complete/Maintain a CSR manual that can be easily deciphered by any new office personnel.
  • Respond to customer reviews; ensure management and the employee read the comments; display outstanding reviews on bulletin boards.
  • Help to maintain the workplace culture.
  • Communicate any workplace discrepancies/achievements witnessed to upper management.

Benefits:


  • Employer Matching IRA
  • Employer Paid Health Insurance
  • Dental and Vision Insurance
  • Paid time Off
  • Continuing Education and Training
  • Boot Allowance

Schedule:


  • Monday to Friday
  • Day Shift

Education:


  • High School or Equivalent (preferred)

Pay Rate:


  • Pay will be $16$18 hourly based on experience
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