- Increase parts revenue utilizing sales and customer service skills.
- Serve as the primary point of contact for customers seeking aftermarket parts for our OEM machinery, providing technical support and guidance as needed
- Utilize your engineering knowledge to identify and source replacement parts, ensuring compatibility and quality
- Provide technical support and information to customers over the phone, via email, or in person
- Develop and maintain relationships with customers to negotiate successful part sales.
- Collaborate with the sales team to identify sales opportunities and provide technical support for aftermarket parts sales
- Monitor inventory levels to ensure optimal stock availability and minimize lead times
- Assist in the development and implementation of marketing strategies to promote aftermarket parts sales
- Stay up-to-date with industry trends, products, and technologies to ensure our aftermarket parts offerings remain competitive
- Research prices for custom projects and work with outside sales to deliver the quotation
- Setup new & review existing customers in ERP to ensure proper financial reviews are complete
- Maintain the company's CRM and ERP at all times. All data must be maintained for accuracy
- Using the ERP, process all work orders from order entry through shipment
- Process returns, and exchanges in a timely and efficient manner
- Bachelor's degree in Engineering or equivalent experience
- Minimum of 2 years of experience in aftermarket parts sales, sourcing, or a similar role within the OEM machinery industry.
- Strong technical knowledge of machinery and parts, with the ability to understand and interpret engineering drawings and specifications.
- Excellent communication and customer service skills, with the ability to build and maintain relationships with customers and suppliers.
- Strong organizational and project management skills, with the ability to prioritize and manage multiple tasks simultaneously.
- Proficiency in Microsoft Office and inventory management software.
- Must be a team player with a positive attitude and the ability to work
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Aftermarket Parts Sales - Crystal Lake, United States - General Kinematics
Description
Job Type
Full-time
Description
Experience Requirements:
