Business Analyst - Washington, United States - King County

Description

This recruitment is a Special Duty Assignment opportunity open to current King County employees that have passed probation only.
King County Metro Transit's Rail Division is looking for an outstanding people and process leader to fulfill the role of

Senior Business Analyst

.

This

Senior Business Analyst

will be the first incumbent in this position and will be charged with improving the overall administrative processes and procedures of the Rail Division and creating clarity for the Division by developing standard administrative work.

The Senior Business Analyst will

be responsible for

communicating effectively with diverse stakeholders across the Division, working collaboratively with leaders, administrative staff, employees, and Sound Transit to provide administrative policy direction.

This leadership role requires the ability to communicate effectively with diverse stakeholders, to proactively solve problems, to create replicable administrative processes and procedures for the Division as well as the ability to motivate and unify administrative employees through building mutual respect and trust.

The ideal candidate in this position will be skilled in navigating an ambiguous work environment and be able to manage multiple, competing priorities to successfully deliver a large body of work in a

fast-paced

environment.
Applying equity and social justice principles is a daily responsibility and foundational expectation for all King County employees

.

In this role, you will apply

equity and social justice principles

that exemplify shared values, behaviors, and practices to all aspects of this work

.

As a Sr


Business Analyst, You will:
Develop and deliver clarity for administrative policies and procedures for the division in partnership with King County Metro Finance & Administration Division, Employee Services and Sound Transit personnel through the following:

Act as consultant and primary advisor to all levels of management across division on administrative needs and functions.

Serve as an expert technical resource for cross-functional, inter-departmental projects and project teams related to administrative needs and functions.

Help Rail employees with questions

regarding

KC policies and procedures; provide information and process clarity on HR, payroll,

purchasing

, and other administrative topics.

Create operational guidelines to clarify administrative procedures for the division.

Oversee division records management practices and retention schedule; update practices and filing systems as needed; and create new records filing systems as needed (electronic and physical).

Track grievances for the Division.

Continually improve processes and procedures for the Division through the following duties:
Guide process improvement teams in the use of administrative data and other information to assess and understand issues, evaluate options, and make decisions

.

Visualize data for decision making through the MBR and Joint Dashboard Process,

assist

in data collection and analysis, and make recommendations for improvements.

Support business teams in

identifying

and delivering significant and quantifiable business process improvements through the application of process improvement methodologies.

Act as a lead for the TASS III team within Rail to help create consistency and balance workload for the team through the following duties:
Hire new administrative team members for the Operations and Maintenance Facility – East.

Develop a cross training plan for TASS III team; create a system for assigning coverage during TASS III absences; and

identify

resource needs, such as overtime (OT) offers and information technology (IT) access requests.

Coordinate the creation of a Rail TASS III Handbook; drafting standard practices; and performing outreach to stakeholders, such as Rail B&A, Metro HR, Sound Transit, King County payroll and Transit Labor Relations.

Coordinate and

assist

TASS IIIs in their regular duties and

with other

administrative groups;

establishing

procedures and implementing training programs; and developing plans and goals for TASS III team.

Train TASS III team members on policies and procedures; provide guidance as issues/questions arise; and

identify

topics for operational guidelines.

Create program to support TASS III team member career development; meeting with TASS IIIs regularly to discuss their goals and needs; and address expectations as needed.

Perform other related duties as

required

; may be assigned to special projects.


Experience, Qualifications, Knowledge, Skills:

We are looking for candidates who have:
A

Bachelor's degree in business

, public administration, computer science or related field and related business process analysis and improvement experience, which includes facilitation and leadership experience OR any combination of experience, education, and training that provides the required knowledge,

skills

and abilities to perform the work.


Other minimum qualifications are:
Demonstrated experience in customer service

.

Excellent organizational and interpersonal savvy

.

Expertise

in oral, written, and interpersonal communications skills

.

Experience leading, organizing, and motivating multidisciplinary teams and working with matrixed workgroups and individuals at all levels within a large organization

.

Advanced knowledge of and experience with King County's administrative systems, processes, policies, and procedures

.

Knowledge in analysis, design, and development of complex business systems

.

Knowledge of process improvement methods and techniques such as Lean and Six Sigma

.

Skill in analyzing information, solving complex and analytical challenges, and making recommendations based on analysis

.

Demonstrated experience managing and leading change, ensuring project execution and quality while successfully managing and mitigating risk

.

Experience in the use of large, complex spreadsheets, word processing, presentation, statistical

analysis

and database software

.

Experience with data visualization, including Power BI or Tableau

.


Highly Desirable Qualifications:
Knowledge of Sound Transit's administrative policies and procedures

.

Ability to translate King County's administrative policies and procedures into Rail's unique operating environment

.

Selection Process
This is a special duty assignment open to current king county career service employees that have passed probation only

.

Required:
L

etter of interest is REQUIRED.

Work Schedule

This position is not subject to the provisions of the Fair Labor Standards Act and therefore is not eligible for overtime pay if scheduled.

Union Representation
This position is represented by

PROTEC17
Teleworking
The work associated with this position will be performed

predominantly in

a hybrid work environment working in the office and at home. Employees will have access to shared workspaces at various King County facilities. Employees must

reside

in Washington State and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Employees will be provided with a County issued laptop and must

maintain

a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours.

King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment

.
T

o Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need

a

ssistance

or if you have

questions

,


please contact:
Travis McKinnon at

Forbes recently named King County as one of Washington State's best employers.
Together, with leadership and our employees,

we're

changing the way government delivers service and winning national recognition as a model of excellence.

Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work, and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion, and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity.

Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principleswe are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way, and we are responsible stewards.

We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer.

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual

orientation

and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring,

selection

for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

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