Associate Account Manager - Kensington, United States - Risk Cooperative

Description

• Support Account Managers and Sales team on dedicated book of insurance business.
• Provide professional, courteous customer service to clients.
• Support client service requests, policy quoting, certificate of insurance issuance and other projects as needed.
• Support renewals for assigned book of business.
• Stay up to date on carrier programs, compliance, regulation and other relevant industry information.
• Meet or exceed customer service standards and client retention targets.
• Assist with troubleshooting billing and servicerelated issues.
• Manage inbound call activity and direct to appropriate agency contacts.
• Provide administrative and data entry support as needed.
• Appropriately document conversations with clients and carrier representatives and updates all computer systems and automated agency management systems when necessary. Ensure the accuracy of data in those systems.
• Prepare reports for management as required.
• Attend industry related continuing education training and courses.
• Collaborate and support colleagues as needed, as well as contributes to continuous operational improvements, service standards and excellence.
• Perform other duties and projects as assigned.

• Associate Degree or higher or
• Minimum 1 years+ P&C commercial insurance experience.
• Minimum 1 years+ account management or relationship management experience in insurance.
• Current P&C insurance license required.
• Fluent in Spanish language preferred.
• Working knowledge of Agency Management Systems (EPIC), and Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
• Working knowledge of Applied or other agency management system.
• Legally able to work in United States.

Risk Cooperative, an Ensurise company, is a specialized strategy, risk and insurance advisory firm licensed to originate, place and service innovative risk-transfer and insurance solutions across life, health, property, casualty and speciality lines.

Risk Cooperative helps organizations address risk, readiness and resilience through a comprehensive service and solution offering in partnership with leading insurance companies and value-adding partners.

As one to the leading, innovative and entrepreneurial firms in the industry, we are seeking highly motivated, and team-oriented individuals to join our fast growing firm.

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• Monday to Friday

• Inperson
• Office

• Associate (preferred)

• Spanish (preferred)

• Property and Casualty License (required)
• Life and Health License (preferred)

• Kensington, MD required)

• 25% (preferred)