Barista - Chicago, United States - Crafty
Description
The role:
Crafty Baristas are the face of our Cafe Program. They are the team member that operates our client cafe service on a daily basis. It is a high-energy role for people who derive positive energy from working with people.
On a daily basis, our Crafty Baristas will report to a dedicated client cafe to perform the below duties:
Customer Service and Equipment Management
- Receive orders inperson and through our online ordering platform, and make drinks in a timely manner
- Provide excellent customer service to create a hospitable environment for clients
- Daily stock of product in all applicable areas of the cafe and merchandise these products to the Crafty Service Creed standard
- Maintain a clean workspace following health and sanitation guidelines
- Perform opening and closing duties, including equipment care and maintenance, and product management
- Assist with inventory of all Craftysupplied product in the space on a predetermined cadence
- Assist with identifying slow and fastmoving products, and making recommendations to Account Management based on observations and interactions with clients
- Receive and organize deliveries
- Build relationships with each client and employees while providing service to their cafe
- Gathering feedback from the client on ways we can improve
- Communicate issues and needs to the Account Management and Field Operations teams on an asneeded basis
- Communicate any outstanding client needs to the Account Management and Field Operations teams
- Communicate with the delivery team when applicable
- Working closely with the Senior Barista on tasks and projects, both long and short term
Who we are:
Crafty's mission is to help companies craft better workplaces by providing the services and technology to deliver a modern, comprehensive food & beverage program for their employees, no matter where they work.
After operating with a vertically integrated supply chain (i.e., directly fulfilling orders from Crafty-operated distribution centers) in Chicago and the Bay Area, our team launched a third party fulfillment model that has rapidly scaled our coverage into over 25 markets globally, in just a year's time.
At Crafty, we have a diverse, high-powered team, comprised of folks in technology, supply chain operations, field operations, sales, account management, and more.
Who we are looking for:
Your experience:
- 1+ years barista experience working with a full espresso bar.
- Hospitality: working in a service environment that prioritizes the customer experience.
- Customer Service: solving customer challenges on the spot with the end goal of solving for their happiness
- Reliable: our baristas must be punctual and reliable.
- Flexible: adapting to a less traditional cafe environment and using your skills to navigate unpredictable requests from customers and the Crafty team.
- Prioritization: executing and delegating shortterm tasks that require quick turnaround while also progressing on longterm projects.
- Morning person: This is a major must Shifts can start as early as 6am.
Your proficiencies:
- Social energy able to build genuine relationships with a consistent customer base
- Respect and care for coworkers contributing to a mindful and effective team environment
- Consistent and thorough communication throughout the shift
- Strong attention to detail
- The ability to frequently lift up to 15+ lbs, working on your feet, and frequent bending and lifting
What we offer:
Our people mean everything to us.
When you join Crafty, you're joining a team of passionate, smart hooligans who work incredibly hard and know how to get things done.
Building the structure to support our team as it continues to grow will have a tremendous impact in enabling our growth today and shaping the company that we become.
Compensation will start at $20/hr + a minimum of $1.50/hr in tips.
Our employees are joining our team, and we are proud to offer a compensation package that includes an option to join our Crafty healthcare plan to cover health, dental, and vision plans, 401k, paid time off, and parental leave.
- Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics._
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