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Service Technician - Bloomington, United States - PENN Entertainment
Description
WE'RE CHANGING ENTERTAINMENT. COME JOIN US.
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more
WE LOVE OUR WORK.
The Service Technician is responsible for providing timely and friendly service to all PSG locations, while repairing all VGT and Coin Operations equipment across their assigned route.
ESSENTIAL RESPONSIBILITIES
This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service
Understand and adhere to all company standards, policies, and procedures
Completes required training and development objectives within the assigned time frame
Projects a positive image of the company at all times
Ability to collaborate and work within a team-oriented environment
Ability to accurately prioritize, organize and complete multiple tasks
Handle Slot Machine malfunctions
Assist Route Service Manager
Verify customer payouts
Complete required paperwork in a timely manner
Inform Route Service Managers of Gaming machine problems
Provide outstanding team member and customer relations
Assist customers with questions and complaints regarding slot machines. Provide answers and explanations and rectify problems as appropriate
Meet attendance guidelines of the job and adhere to regulatory, department and company policies
Keep work areas clean and free of safety hazards, debris, and litter
Perform all job duties in a safe and responsible manner
BRING US YOUR BEST.
QUALIFICATION REQUIREMENTS
Must be at least 21 years of age
Experience within VGT industry is a plus
PC proficiency
Previous customer service experience is a plus
Ability to work nights, weekends, and some holidays
Wiring, network, and troubleshooting experience is a plus
Valid driver's license
STAY IN THE GAME. FOLLOW US.