Call Center Specialist- Bilingual - Scottsdale, United States - Allstate Identity Protection

Allstate Identity Protection

Verified Company

Scottsdale, United States

3 days ago

Posted by:

Mark Lane

beBee recruiter

Description

We are
Allstate Identity Protection (formerly, InfoArmor), a wholly-owned subsidiary of Allstate since 2019 helping our subscribers safeguard their personal information, data they share, and the relationships they treasure.

Our product is a
proactive identity monitoring service that alerts subscribers at the first sign of fraud and fully restores their identity.

Our new Allstate Digital Footprint feature offers a simple way for customers to see and secure their data and is our next step in reinventing digital and identity protection.

_______________________

CUSTOMER CARE SPECIALIST - BILINGUAL (SPANISH/ENGLISH)
We are looking for helpful customer service heroes to protect the identity of our subscribers.
No cold calls, no sales calls, no collections, no limit on talk time.
***
Bilingual (Fluent Spanish and English) are mandatory skills for this role

Location and
Onsite work:
Employees will work at our office in
7350 N Dobson Rd #101, Scottsdale, AZ 85256 _(close to Talking Stick Resort)_

Position Type:
This is a
Full-Time position, with hourly salary(annualized), employee benefits and discretionary quarterly bonuses (awarded to the top 20%)

Compensation:
The base hourly pay for this role is
$23.10 an hour non-exempt (potential for overtime pay).

Benefits:
,
25 days of Paid Time Off, Paid Training, Insurance plans, potential for Quarterly Bonuses, Career Growth Opportunities,
Tuition Reimbursement (after a year), 401k contribution (matching available), Free Identity Protection enrollment (employee + immediate family members) and other benefits

Work Hours:

Our Contact Center operation hours are 5 am to 7 pm Monday through Friday, 6 am to 6 pm Saturday and, 7 am to 6 pm Sunday

Agents can choose to work either
8 hours shifts/
5 days per week
or 10 hours shifts/
4 days a week

Please note:

During the second week of training, the team members will be
presented with multiple schedule options to decide on two schedules; _typical work week can be Sunday through Thursdays or Tuesdays through Saturdays_.

_ _Further details can be discussed during the interview process_

Your typical day

Handle both inbound and outbound calls; provide top-tier customer service in an efficient manner.

Provide guidance to subscribers regarding products, technical support, and identity theft alerts, including troubleshooting account issues

Initiation of Zendesk tickets for our I.T. department and case creation.

Ensure accuracy of case creation and notation for restoration cases.

Identify the next steps required for the subscriber through active listening and problem-solving skills.

Maintain strong company product and service knowledge

Essential Functions:

Act as the first resource for customer questions and requests regarding their identity protection account
Demonstrate a high degree of empathy, compassion, and professionalism (customers come to you when they think someone might have compromised their identity)
Collaborate with other client service professionals to help diagnose and resolve identity theft related problems for our customers
Enjoy helping people and problem solving
Have fun and make customers feel better while working in a friendly and warm environment

Required Experience, Education & Skills:

-
Fluency in English and Spanish:

Minimum one year of call center experience:

-
High School Diploma or GED (verified prior to joining):

Work in-office at our state-of-the-art call center located in North Scottsdale
Availability to work a scheduled shift consistently
Strong formal oral and written communication skills and ability to communicate clearly
Dependability and strong work ethic
Passion to provide great customer experience
Highly adaptable and focused on selfdevelopment
High proficiency typing skills and computer comprehension

The hourly salary for this role is upto $23.10 an hour Non-Exempt (potential for overtime pay) calculated to $
yearly annual pay.

Role includes discretionary quarterly bonus (dependent on various factors)

Annual benefits includes medical plans,
25 days of Paid Time Off, Paid Training, potential for Quarterly Bonuses, Career Growth Opportunities, Tuition Reimbursement (after a year), 401k contribution (matching available), Free Identity Protection enrollment (employee + immediate family members) and other benefits

Employment Criteria

Additional Information

AIP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, pla