Trust Administrative Associate - Orleans, United States - The Cape Cod Five Cents Savings Bank

The Cape Cod Five Cents Savings Bank
The Cape Cod Five Cents Savings Bank
Verified Company
Orleans, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

SUMMARY:
This important position supports our client relationship teams and has direct client interaction. Responsibilities include all administrative duties associated with asset management, trust, custody and estate account services. A commitment to exceptional client service is required.

The incumbent works closely with other members of the Trust and Asset Management Department (TAM) to build profitable long-term relationships with a high level of customer satisfaction.


ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES:


  • Assists Wealth Management Officers with client servicing function.
  • Monitors the resolution of client service issues.
  • Manages/monitors client meeting logistics.
  • Receives and sorts mail for further processing.
  • Coordinates client bill payment.
  • Processes client invoices and checks printed.
  • Monitors/orders office supplies and forms.
  • Prepares client communications as needed.
  • Responds to routine requests from clients regarding their accounts.
  • In absence of Wealth Management Officer, provides primary contact with clients.
  • Coordinates on demand distribution requests, future dated or recurring distribution requests.
  • Coordinates retirement distributions.
  • Ensures tax preparation is completed and quarterly tax estimates are submitted appropriately.
  • Assists clients with online account access issues.
  • Works with retail and operations to provide full customer service to client.
  • Collaborates with colleagues and outside vendors regarding the client experience.
  • Assist in preparation for client events, newsletters, webinars and commentary.
  • Exhibits an ongoing concern for the business success of the organization.
  • Provides any support necessary to promote and facilitate the acquisition of new customers for the Bank.

Operational Functions:


  • Assists by gathering and entering account opening documentation on various systems.
  • Initiates and coordinates all administrative duties associated with new and existing trust, estate, asset management and custody accounts.
  • Communicates with appropriate internal and external personnel to ensure account information is processed within scheduled timeframes; researches and resolves any discrepancies.
  • Reviews accounts for system compatibility and ensures all information is present and usable from a systems perspective; Helps develop creative solutions to system constraints.
  • Supports the department online portal by resetting client passwords when they are locked or expired. Troubleshoots client hardware and software issues.
  • Ensures that all necessary client documentation is completed according to policy guidelines.
  • Gathers and delivers data required for the preparation of tax returns.
  • Coordinates the distribution, delivery and transfer of assets.
  • Coordinates the delivery of client statements and other periodic reports.
  • Reviews daily, intraday and monthly reports to monitor account cash.
  • Performs task associated with retail or TAM operations projects.
  • Other duties as assigned by supervisor.

EDUCATION, CERTIFICATIONS:


  • Bachelor's Degree (or equivalent). Additional coursework in trusts a plus and may be required as professional development.
  • Notary Public, or willingness to obtain.
  • Trust operations experience preferred.

KNOWLEDGE, SKILLS & ABILITIES:


  • At least two years' experience in trust or fiduciary administration is desirable.
  • An understanding of probate, estates, trusts, and tax law, as well as basic accounting principles is highly desirable.
  • Knowledge of trust operations system capabilities is desired.
  • Commitment to continuing education.
  • Interpersonal skills, with the ability to work on and prioritize multiple tasks and projects at one time and work independently with superior attention to detail.
  • Along with analytical, decision making and communication skills, the position requires personal work habits and attitudes that enhance the overall professional dimension of our organization and contribute directly to successful job performance.
  • Knowledge of Bank products and services.
  • Must have cyber security awareness to protect the digital environment, the Bank, and customers.
  • Must be able to multitask in a fast paced work environment.

COMPETENCIES:


  • Problem Solving
  • Relationship Building Skills
  • Excellent Verbal and Written Communication Skills
  • Critical Thinking Skills
  • Technology Savviness/Digital Enthusiast
  • Financial Comprehension
  • Adaptability and Flexibility
  • Eager Learner
  • Learning Agility
  • Superior Customer Service
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cann
More jobs from The Cape Cod Five Cents Savings Bank
See all jobs of The Cape Cod Five Cents Savings Bank