F&b Host/ess - Santa Monica, United States - Sand & Sea
Description
Starting pay is $21.30 per hour
We also provide all employees with:
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Sick Pay:
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401k plan option with employer match up to 5% of total eligible income:
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On-site parking:
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Public transportation cost reimbursement:
Alternative modes of transportations pay for walking, biking, or carpooling to walk
JOB DESCRIPTION
PROPERTY:
Shore Hotel
TITLE:
Host/Hostess
DEPARTMENT:
Food & Beverage
STATUS:
Non-Exempt, Part-Time, Seasonal
SUPERVISED BY:
Director of Food & Beverage
SUPERVISES:
No supervisory responsibilities.
Food & Beverage Host/Hostess will greet and welcome hotel guests and ensure servers are aware of guest seated in their section.
- Set up the coffee bar in the lobby by 6:00AM, properly restock with 3 freshly brewed coffee urns, coffee cups, lids, assortment of sugar, milk, stirrers and cream.
- Clean all the menus and set them out on the bar
- Make sure all chairs and tables are clean and properly set up
- Welcomes guest with proper salutation, inquire their room number and last name, walk them to their table.
- Let the guest know their server will assist them in a minute
- On free time assist severs refill coffee and water on the tables
- If there is no seating available, add guest's name to the waiting list and have them seat in the lobby until you call them
- Maintains coffee bar area clean and properly restocked until 10:00AM
- Knowledgeable about the food & beverage offerings
- Knowledgeable of hotel amenities
- Properly closedown coffee bar at the end of the shift, leaving the area clean and organized
- Clean menus and stored them away
- Perform additional duties as requested by the supervisor
ESSENTIAL JOB QUALIFICATIONS & COMPETENCIES:
Proven success in the following job competencies:
Honesty; has honest, direct, and factual communication and actions with internal and external customers.
Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things.
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Integrity & Loyalty; conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values.
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Humble; conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status.
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Innovation; constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.
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Analytical:Highly detail-oriented, proficient with managing, editing, analyzing large volumes of complex numerical data.
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Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays.
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Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach.
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Interpersonal:Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives;
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Diversity: Strong commitment to diversity and equality in a company culture.
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Communication: Strong communication (verbal and written) and presentation skills.
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Multi-Tasking: Ability to operate under pressure in a fast-paced environment; able to deliver effective results, meet tight deadlines and targets.
EXPERIENCE:
- Previous experience in a customer service position
- Prior hospitality experience a plus.
EDUCATION:
WORKING CONDITIONS & PHYSICAL WORK DEMANDS:
- Must be flexible and able to work weekends and holidays
- Able to stoop, kneel, bend at the waist and reach on a daily basis.
- Able to lift and move up to 20 pounds occasionally.
- Punctuality is critical for all positions
- Hours occasionally vary according to business levels
- Ability to stand and or walk around for 4 hours period
OTHER:
- Other duties as assigned.
Note:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.
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