Public Engagement Coordinator - Chicago, United States - Shedd Aquarium

Shedd Aquarium

Verified Company

Chicago, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

SUMMARY:

The Public Engagement Team is responsible for developing and delivering participatory, audience-driven experiences to guests to achieve Shedd's mission of sparking compassion, curiosity, and conservation for the aquatic animal world.

The team is also responsible for developing and facilitating, in collaboration with partner departments and vendors, engagement training that builds the skillsets of their staff members and volunteers, so we can create a seamless, joyful, and engaging Shedd experience no matter the staff member guests encounter.

This training is part of a workforce development strategy to help develop team members across Shedd to advance into engagement or learning-centered roles.

The Public Engagement Coordinator works closely with department leaders and the overall team to coordinate resources necessary for programs and staff (such as: program attendance, purchasing, staff PTO, program scheduling & spaces, special requests, and staff on-boarding) and actively seeks out tools and resources to achieve maximum efficiency.

Time Commitment:

Approximately 40 hours per week; Monday-Friday with potential schedule shifts as needed.
This position may require work on evenings, weekends, overnight hours, and holidays.
This position must be able to work at Shedd Aquarium and in offsite locations.

Position Salary:

Starting salary at $47,000 annually

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Program resource coordination
Coordinates the inventory, purchasing, and use of Public Engagement's resources (including but not limited to technology, supplies, etc.).
Works across Public Engagement teams to streamline inventory needs and access to resources.
Special request support
Coordinates and supports special program requests from other departments outside of regular daytime offerings.
Coordinates with Public Engagement leaders on request details and staff scheduling.
Staff scheduling and onboarding
Coordinates and maintains staff schedules, program calendars, and program assignments.
Supports staff paid time off (PTO) requests and coordinates shifted schedules as needed.
Facilitates newstaff department onboarding procedures.
Information management
Ensures that departmentspecific program data (i.e., program attendance numbers) is submitted and appropriately tracked.
Coordinates/ensures ongoing departmental compliance with information tracking (e.g. recording special requests, etc.)
Other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE:

Minimum of one year of administrative experience.
Bilingual (Spanish/English) is a plus.
Interest in and enthusiasm for lifelong learning, especially as it relates to conservation, animals, and aquatic science preferred.
Attention to detail, organizational, problemsolving, and time management skills.

TEAM MEMBER ATTRIBUTES:

As a member of the Public Engagement team, each individual should possess the following qualities which will enable the team to achieve Shedd's mission to spark compassion, curiosity, and conservation for the aquatic animal world.

Positive attitude
Inclusive and supportive of other team members
Proactive in bringing forward solutions to challenges
Maintain positive working relationships
Guest focus on all activities, passion for people
Ability to proactively engage guests
Valuing diverse perspectives
Creativity

SHEDD WAY CHARTER

As One Shedd, the Public Engagement team is expected to deliver an exceptional experience for other team members, staff, volunteers and internal and external guests.

Each team member should demonstrate the Shedd Way charter qualities including but not limited to:

Professional appearance
Positive body language
Seeking out guest contact
Listening and responding to others' needs
Taking pride in Shedd
Delight in the animals in our care
Learning about and respecting those you work with

LANGUAGE & COMMUNICATION SKILLS:

Ability to read, write, speak, and comprehend English fluently.
Ability to read and comprehend complex instructions given from written and oral sources.
Ability to effectively present information to and collaborate with colleagues.
Strong interpersonal and verbal/written communication skills

COMPUTER SKILLS

Proficient with Microsoft Office suite, especially Outlook, Excel, and Word.

PHYSICAL SKILLS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.