- Respond promptly and professionally to client inquiries via various communication channels, including phone, email, and chat
- Provide accurate information about New York Life's insurance and financial products, coverage options, policy terms, and benefits
- Address client concerns and issues, ensuring timely resolution and maintaining a high level of client satisfaction
- Collaborate with cross-functional teams to coordinate and facilitate the processing of policy changes, claims, and other client requests
- Maintain accurate and detailed records of client interactions, transactions, and communications in the company's systems
- Educate clients about policy features, payment options, billing inquiries, and account management tools
- Identify opportunities to enhance the client experience and make recommendations for process improvements
- Stay updated with industry trends, products, and services to provide clients with relevant and up-to-date information
- Support the sales team by assisting with client onboarding, policy applications, and information gathering
- High school diploma or equivalent (Associate's or Bachelor's degree preferred)
- Prior experience in a customer service or client-facing role, preferably in the insurance or financial services industry
- Excellent communication skills, both verbal and written
- Strong problem-solving and analytical abilities
- Proficient in using computer systems and software for data entry, documentation, and communication
- Ability to multitask and manage time effectively in a fast-paced environment
- Empathetic and patient attitude with a genuine desire to help clients
- A detail-oriented and organized approach to handling client requests and inquiries
- Bilingual language skills are a valuable asset
- Must be licensed or willing to get licensed in Life & Health Insurance
- Sales experience preferred
-
Customer Service Agent
1 week ago
Majority Houston, United States** Customer Service Agent** · Department: · Customer Service · Location: · Houston · *MAJORITY is a groundbreaking all-in-one digital financial service app that includes an FDIC-insured account, Visa Prepaid card, money remittance, and international calling. We are built for ...
-
Customer Service Agent
2 weeks ago
Majority Houston, United StatesMAJORITY es una app de servicios financieros digitales que incluye una cuenta asegurada por la FDIC, una tarjeta Visa, envío de dinero internacional, llamadas internacionales y muchos otros servicios enfocados en migrantes. Estamos creados para migrantes, por migrantes. Creemos q ...
-
Passenger Service Agent
3 weeks ago
ISS World Careers Houston, United States**Hourly Wage** · ISS offers a competitive compensation package including Benefits, Paid Time Off, and a starting hourly salary of $15 per hour - $15 per hour. · **Key Purpose** · The Passenger Service Agent delivers extraordinary customer service to our clients and their custome ...
-
Passenger Service Agent
3 weeks ago
Fenix Aviation Houston, United StatesPassenger Service Agent - Part-time/Full-time · Objective: Airline service provider seeking professional, self-motivated and highly dependable individuals capable of providing quality customer service in a pressurized work environment. · Description: The Passenger Service Agent i ...
-
Customer Service Agent
1 week ago
Enterprise Holdings Houston, United StatesEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in No ...
-
Customer Service Agent
5 days ago
New York Life - Houston General Office Houston, United StatesDo you love interacting with others, making connections, and helping people? Then you're an excellent fit for the Customer Service Agent position at our company You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary cus ...
-
Customer Service Agent
1 week ago
OMAC USA Inc. Houston, United StatesJob Overview: · **Duties**: · - Assist customers with product information, pricing, and availability · - Process orders, returns, and exchanges accurately in the system · - Upsell additional products or services to customers when appropriate · - Conduct outbound calls to follow u ...
-
Licensed Customer Service Agent
1 week ago
P & C Experts Houston, United States**Benefits**: · - Competitive salary · - Dental insurance · - Health insurance · - Paid time off · - Vision insurance · **Position Overview** · **As a Licensed Customer Service Team Member, you will receive...** · - $50,000 Base Pay Plus commission/bonuses, earning between $55,00 ...
-
Service Agent
3 days ago
BlueWave Solutions Southside Place, TX, United States FreelanceAre you **empathetic, love interacting with people**, and have always dreamed of knowing an airport like the back of your hand? Then this is the right place for you · Apply now as a **Service Agent (m/f/d)** for **passenger assistance** at one of the busiest airports in Germany, ...
-
Guest Service/night Audit Agent
2 weeks ago
Sonesta Houston, United States**Job Description Summary** · The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage ...
-
Global Customer Service Agent Iah
1 week ago
Cargolux Houston, United StatesTASK RESPONSIBILITIES: · - Provide support to all customer issues within their responsibility to maintain consistent Customer Service (according to the given guidelines and processes) · - Deliver customer service excellence by timely responses and follow up to all customer reques ...
-
Night Auditor/guest Service Agent
3 days ago
Holiday Inn Houston IAH Houston, United StatesJob Summary: · The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparin ...
-
Guest Service Agent/front Desk Clerk/front Desk
2 weeks ago
Courtyard Houston West University Houston, United States**Come Join Our Team** · Currently, we are looking for a top-performing **Guest Service Agent/Front Desk Clerk/Front Desk Agent**. · **What is in it for YOU?** · **All Associates**: · - ON DEMAND PAY (NO FEES) · - Access your pay as you've earned it No cost to you · - Vacation/ P ...
-
Service Agent
3 weeks ago
Protos Security, LLC Houston, United StatesJob Description · Job DescriptionJob Description · Company: Off Duty Services, Inc., a Protos Company · Title: Service Agent · Location: Katy, TX · Off Duty Services, Inc. (ODS) is a nationwide security provider for S&P500 companies, and has an immediate need for a Service Agent ...
-
Service Express Agent
1 week ago
Marriott Hotels & Resorts Houston, United StatesOur jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests th Agent, Guest Experience, Servi ...
-
Customer Service Agent
1 week ago
iQor Houston, United States EmployeeJob Summary · We are searching for polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outboun ...
-
Guest Services Agent
3 weeks ago
Wyndham Hotels & Resorts Houston, United States** Guest Services Agent** · Location: Houston, TX, US · Property Name: La Quinta by Wyndham Houston - Galleria Area Req Id: 14235 · La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Houston - Galleria Area location in Houst ...
-
Customer Service Agent
3 weeks ago
Enterprise Holdings Houston, United StatesOverview: · Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing ...
-
Customer Service Agent
2 weeks ago
Enterprise Mobility Inc Houston, United StatesOverview · Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing co ...
-
Customer Service Agent
1 week ago
Workoo Technologies Houston, United StatesAbout the job Customer Service Agent · Workoo is looking for qualified people to perform customer service tasks in online sales companies. Customers are distributed in more than 4,000 points of sale in 105 countries, with 102 boutiques in fashion capitals such as New York, Londo ...
Customer Service Agent - Houston, United States - New York Life
Description
Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the Customer Service Agent position at our company You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience.
Responsibilities
Qualifications