- Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process
- Update member information in the electronic medical records system
- Schedule appointments and coordinate referrals for a multi-disciplinary care team
- Assist members with filling out paperwork through electronic kiosks, as needed
- Request medical records and upload documentation to electronic medical records system
- Field questions from prospective and established members, as well as their adult children
- Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
- Assist with center events, as needed
- Fluency in Spanish, or other languages spoken by our people in the communities we serve
- Excellent customer service skills, with a positive and welcoming demeanor
- Passion for providing a quality experience for our senior members
- Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public
- Working knowledge of medical terminology, insurance, and/or electronic medical record systems
- High level of organization and attention to detail
- Strong written and verbal communication skills
- Proficient PC skills, including Microsoft Office Suite
- Ability to maintain professionalism and flexibility in a changing work environment
- Education and Experience:
- Associates degree preferred, or equivalent experience
- Minimum of one year of work experience in a clinical setting, or similar
- Experience working with EMR systems a plus
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Care Navigator - Las Vegas, United States - Adecco US, Inc.
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Description
Adecco Medical is seeking a dedicated Bilingual Care Navigator to join our clients team in Las Vegas, Nevada
Pay : $ /hr (Bilingual is eligible for a $1.50/hr differential)
Job Summary :
The Care Navigator plays a crucial role in providing a positive, welcoming experience for our members and their families. This individual will serve as a guide for the member from the moment they arrive to the moment they leave our centers, ensuring every member has a positive experience and has their care needs met. The ideal candidate will have a strong customer-service orientation, be passionate about senior care, and never hesitate to go the extra mile to ensure a positive member experience.
Duties/Responsibilities:
Required Skills/Abilities :
Pay Details: $18.00 to $20.00 per hour
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.