Sales Coordinator - Reading, United States - Enersys

Enersys

Verified Company

Reading, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Hybrid work schedule

Working onsite at the Corporate Headquarters in Reading, PA - Tuesday, Wednesday, and Thursday. Working remotely Monday & Friday.
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Job Purpose:

Coordinate and execute administrative and supportive account, sales and service activities.

Handle questions, complaints and requests from customers, within company policies and procedures, in order to support the unit in realizing commercial objectives and contribute to customer satisfaction.

Essential Duties and Responsibilities:

Sales order management.
Enter sales orders as quotes, provide order status, scheduled ship date, actual ship date, pro number, proof of delivery, etc.
After shipment communication with the customer.
Process Warranty orders.
Assist in the resolution of orderrelated issues.
Coordinate service and installation for products,
Handle freight damage, process product returns, credits, and parts shortages, complete quality alerts, and work with Customer Service Specialists to bring to resolution.
Follow ISO procedures, document control, and provide general administrative support.
Track, monitor, and escalate corrective actions within agreed timeframes; escalate and resolve anomalies and concerns without delay, especially where KPI's may be affected.
Oversee improvements to operational functions to increase the effectiveness, efficiency, coordination, and communication between these functions and support departments.
Detail Oriented
No supervisory responsibilities for this role.
All other duties as assigned.

Qualifications:

Minimum Qualifications

High school Diploma or equivalent
24 years' experience in customer service
Must be proficient in Microsoft Office

Preferred Qualifications

Bachelor's Degree in business or related field

General Job Requirements:

This position will work in an office setting, expect mínimal physical demands.
Must be able to frequently bend; twist; reach; stoop; kneel or crouch.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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