Snr Customer Service Representative I - Phoenix, United States - ASM International

ASM International

Verified Company

Phoenix, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world's leading semiconductor providers. Every day we push the development of next-generation computer-chip technology, always staying a few steps ahead of what's next._

The talented, enthusiastic people at ASM are just like you: dedicated to improving people's lives and unlocking new potential. With our collaborative approach to R&D, we advance key semiconductor technologies and platforms like ALD, epitaxy, PEALD, PECVD, and vertical furnaces. And we have recently entered the promising highgrowth market: silicon carbide epitaxy. Year after year, our innovations help to make chips smaller, faster, and more powerful.

In fact, you will find our technology in every aspect of modern life:
in AI, medical equipment, 5G, smartphones, autonomous driving, and more._

Our Global Operations team is seeking a Snr. Customer Service Representative to join their team in Phoenix, AZ.

Responsibilities:

Collaborate with business development and account teams on customer agreement for Spares service levels and execute processes accordingly
Responsible for meeting Spares and Logistics customer commitments
Maintain good relationship with customers
Establish customer supply chain solution and drive operational excellence for Spares parts/tools and refurbish operations, as well as reverse supply chain
Drive improvement on the basis of agreed KPI and maintain regular reporting and review of performance
Develop opportunities in continuous achievement of efficiency gains
Drive improvement on agreed KPI with team members, cowork with Global Logistics department
Support account sales/ engineering and comply with business growth
Develop and sustain an optimal infrastructure for LPE Business, aligned with company and functional strategy to support account team approach
Manage trade off business decisions that is needed to support company and global business unit strategy

Job Requirements:

BS degree
5 years of relevant experience in a large international Semiconductor or IT company, with Supply Chain Management, Customer Service or Procurement/Sales background
Experienced managing Spares, Customer Fulfillment, and Logistics operations
Ability to influence decisions or processes impacting KPI performance
Structured and collaborative problemsolving skills leveraging analytics
Knowledge of business complexity, supply chain and relevant markets
A strategic thinker with strong interpersonal and communication skills, decision making skills, people management skills, project management skills
Experience with change management and Continuous Improvement Programs
Familiarity with ERP, SAP experience is must
At ASM we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what make us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients and to make a meaningful difference in society._

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