- Develop and update the Portfolio Management Group (PMG) practices and procedures to reflect new and/or changes to policies, products, processes and systems.
- Create and distribute communications to PMG on updates to new and existing practices and procedures.
- Assist with maintenance of Portfolio Management Group SharePoint site and participate in CFC corporate SharePoint projects.
- Support Loan Operations & Administration (LOA) operational readiness for system and process changes by updating department procedures & user guides and providing team training.
- Identify opportunities and recommendations for process improvements to enhance effectiveness and efficiency in LOA and PMG as well as with the One Card program.
- Respond to and/or route member inquiries to appropriate party (AVP, U.S. Bank), including troubleshooting card issues, onboarding new accounts, monitoring account maintenance items, and after-hours support.
- Maintain One Card procedure documents and provide cross-training to staff to ensure coverage to meet member needs.
- Execute monthly One Card spend reports for accounting and yearly One Card rebate process.
- Assists with completion of Quality Assurance reviews.
- Respond to document requests for internal/external audits including Ardmore and One Card.
- Create test cases and conduct user acceptance testing for PMG loan applications requiring testing for system upgrades.
- Provide after-hours support for one card, including evening and weekends.
- Bachelor's degree in business or related field required.
- Minimum of three years of related experience required.
- Advanced skills in preparing clear and concise instructional documentation.
- Intermediate knowledge of internal controls and process re-engineering.
- Intermediate understanding of standard commercial lending concepts, practices, and procedures.
- Basic knowledge of finance and accounting.
- Basic knowledge of legal instruments and documentation.
- Basic understanding of information technology and application development life cycle.
- Knowledge of MS Office Suite.
- Excellent oral and written communication skills.
- Excellent collaboration skills.
- Advanced problem-solving skills.
- Strong analytical and organizational skills.
- Self-starter and ability to work independently.
- Exceptional relationship management skills.
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Business Process Analyst - Virginia, United States - National Rural Utilities Cooperative
Description
Join a member-driven leader in a fast-paced, challenging and collaborative environment with the shared mission of supporting America's network of rural electric cooperatives.
Since its formation in 1969, National Rural Utilities Cooperative Finance Corporation, or CFC, located in Dulles, Virginia, has provided capital and industry-leading financial products to more than 900 not-for-profit, consumer-controlled utility systems across the United States.
Our exceptional team delivers the "CFC Difference" that encompasses our values of service, integrity and excellence in all our interactions.
CFC has a need for a Business Process Analyst to join the Loan Operations & Administration team.This is a hybrid position requiring onsite work at our headquarters office in Sterling, VA, as well as optional remote workdays.
This position oversees the creation of, and maintenance of, division-level operational procedures, facilitation of operational readiness tasks related to system or process changes, and supports the corporate credit card program, One Card.
As a Business Process Analyst, you will:
To be successful, you will need:
We offer a comprehensive benefits package that includes hybrid work options; annual incentive opportunities; an employer-paid pension plan; 401(k); medical, dental and vision insurance; a generous leave policy; onsite gym; and more—all in a friendly, professional work environment.
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