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    Universal Banker II - New Orleans, United States - Home Bank

    Home Bank
    Home Bank New Orleans, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    PURPOSE OF THE JOB

    This position is responsible for performing routine branch operations and building long-term customer relationships by providing complete, efficient customer service. Assists with account maintenance functions and works closely as a team to ensure the bank maintains a high level of customer satisfaction. The Universal Banker II position specializes in teller operations and opening deposit accounts.

    MAIN DUTIES OF THE JOB

    • Promptly and accurately handle lobby, drive-thru, night deposit, or bank-by-mail customer transactions, including but not limited to, deposits, withdrawals, transfers, check cashing, certified check requests, loan payments, and maintenance requests according to Home Bank's policies and procedures
    • Cash handling, including but not limited to, counting, verifying, and packaging of coins and currency, daily balancing of cash drawer, assisting with ATM balancing and replenishment
    • Assists with daily Vault duties, as needed, and may operate as back-up to the Head Teller
    • Process daily teller work thru "Branch Capture" ensuring debits and credits balance in accordance with established policies and guidelines
    • Provide comprehensive, prompt, and efficient customer service in all transactions per policy and procedure
    • Engage in conversations with customers to build relationships, determine financial needs and make recommendations
    • Contribute to banking center success by achieving assigned branch and line of business referral goals
    • Maintains a working knowledge of products and services offered by the bank with the ability to utilize systems in place for opening deposit accounts, performing maintenance, and enrolling customers in various services
    • Clear and effective verbal, written and interpersonal communication skills, with the ability to carry out instructions and speak clearly to customers and employees
    • Be self-directed/motivated with the ability to work independently or as part of a team with little to no direct supervision
    • Use good judgment, remain aware of potential fraud, and be discreate with confidential information
    • Operate as a mentor for newly hired/promoted team members in support of our Home Bank values
    • Maintain a neat workstation and ensure that needed supplies are on hand and organized to present a professional environment
    • Perform other duties as required or assigned by leadership

    WHAT WILL YOU NEED TO SUCCEED

    • High School diploma or equivalent
    • 1 year of general cash handling, sales & customer service experience
    • 1 year of previous banking experience strongly encouraged
    • Good analytical and problem-solving skills including ability to diagnose, resolve or escalate a critical situation
    • Ability to work expected Banking Center hours of operation, including Saturday (based on Market and location). Travel may be required.
    • Strong knowledge of daily branch, vault, and ATM operations
    • Receive and maintain a NMLS certification

    HOME BANK IS AN EQUAL OPPORTUNITY EMPLOYER

    GOOD CREDIT IS A MUST

    CREDIT REPORT IS REQUIRED FOR EMPLOYMENT

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