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    Universal Banker II - New Orleans, United States - Home Bank

    Home Bank
    Home Bank New Orleans, United States

    3 weeks ago

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    Description
    Job Description

    Job Description

    PURPOSE OF THE JOB

    This position is responsible for performing routine branch operations and building long-term customer relationships by providing complete, efficient customer service.

    Assists with account maintenance functions and works closely as a team to ensure the bank maintains a high level of customer satisfaction.

    The Universal Banker II position specializes in teller operations and opening deposit accounts.


    MAIN DUTIES OF THE JOB
    Promptly and accurately handle lobby, drive-thru, night deposit, or bank-by-mail customer transactions, including but not limited to, deposits, withdrawals, transfers, check cashing, certified check requests, loan payments, and maintenance requests according to Home Bank's policies and procedures
    Cash handling, including but not limited to, counting, verifying, and packaging of coins and currency, daily balancing of cash drawer, assisting with ATM balancing and replenishment
    Assists with daily Vault duties, as needed, and may operate as back-up to the Head Teller
    Process daily teller work thru "Branch Capture" ensuring debits and credits balance in accordance with established policies and guidelines
    Provide comprehensive, prompt, and efficient customer service in all transactions per policy and procedure
    Engage in conversations with customers to build relationships, determine financial needs and make recommendations
    Contribute to banking center success by achieving assigned branch and line of business referral goals
    Maintains a working knowledge of products and services offered by the bank with the ability to utilize systems in place for opening deposit accounts, performing maintenance, and enrolling customers in various services
    Clear and effective verbal, written and interpersonal communication skills, with the ability to carry out instructions and speak clearly to customers and employees
    Be self-directed/motivated with the ability to work independently or as part of a team with little to no direct supervision
    Use good judgment, remain aware of potential fraud, and be discreate with confidential information
    Operate as a mentor for newly hired/promoted team members in support of our Home Bank values
    Maintain a neat workstation and ensure that needed supplies are on hand and organized to present a professional environment
    Perform other duties as required or assigned by leadership


    WHAT WILL YOU NEED TO SUCCEED
    High School diploma or equivalent
    1 year of general cash handling, sales & customer service experience
    1 year of previous banking experience strongly encouraged
    Good analytical and problem-solving skills including ability to diagnose, resolve or escalate a critical situation
    Ability to work expected Banking Center hours of operation, including Saturday (based on Market and location). Travel may be required.
    Strong knowledge of daily branch, vault, and ATM operations
    Receive and maintain a NMLS certification


    HOME BANK IS AN EQUAL OPPORTUNITY EMPLOYER

    GOOD CREDIT IS A MUST

    CREDIT REPORT IS REQUIRED FOR EMPLOYMENT
    #J-18808-Ljbffr
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