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Farmers Insurance Colorado Springs, United StatesJob Description · Job DescriptionWe are looking for a fully licensed experienced staff to work in an insurance agency. A staff member will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy ...
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Project Manager
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agency coordinator/scheduler
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home care scheduler
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Senior Program Analyst
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Travel Nurse
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Travel Nurse
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Maintenance Manager
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Registered Nurse
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Caregiver
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Benefit Home Healthcare Colorado Springs, United States Full timeWHY BENEFIT HOME HEALTH? · Benefit Home Health is part of the Cornerstone Group with about 75 home health and hospice agencies throughout the country. While we are part of a large family, we operate as a local team. We understand we are nothing without great employees It is throu ...
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now hiring amazing caregivers
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Travel Nurse
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Associate Editor
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Offensive Cyber Operator
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National Security Space Analyst
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The Aerospace Corporation Colorado Springs, United StatesThe Aerospace Corporation is the trusted partner to the nation's space programs, solving the hardest problems and providing unmatched technical expertise. As the operator of a federally funded research and development center (FFRDC), we are broadly engaged across all aspects of s ...
Agency Staff - Colorado Springs, Colorado, United States - Farmers Insurance
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Description
We are looking for a fully licensed experienced staff to work in an insurance agency.A staff member will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best agency staff are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. They can put themselves in their customers' shoes and advocate for them when necessary. Problem-solving needs to come naturally to these staff members. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Agency staff may also perform marketing and sales duties if that is something they are comfortable with.Responsibilities Manage incoming calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Licensed in Property, Casualty, Life, or Health. If you are not licensed, then need to be willing to get licensed
Sales and marketing experience are wanted, but not needed
Benefits
Great work environment
Small office setting
Other benefits will be discussed in interview