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    Service Advisor - Houston, United States - GRUBBS INFINITI

    GRUBBS INFINITI
    GRUBBS INFINITI Houston, United States

    3 weeks ago

    Default job background
    Full time
    Description

    The Service Advisor is the center of communication for service/repair activities and the liaison between customers and technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen to and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended.

    The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience (Volvo experience preferred), a Texas driver's license, a clean driving record, and a strong technical and customer service performance record. ASE certification is a plus. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world-class customer service.

    Responsibilities:

  • Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
  • Makes repair recommendations and manages the delivery of repairs by setting and managing customer expectations
  • Ensures that required documentation is complete and is in compliance with regulations and standards
  • Complies with and enforces all safety policies and procedures
  • Attends all staff meetings, training, and educational classes as required
  • Helps educate/train new staff members
  • Performs other duties as assigned
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