Student Services Advisor - Pawtucket, United States - New England Tractor Trailer Training School (NETTTS)

Description

Provides record keeping, administrative support and information for students and colleagues from enrollment through post-graduation and licensure. Collects fees and tracks progress. Maintains student files in accordance with compliance and accreditation requirements.

The position involves handling a variety of tasks simultaneously while providing high levels of service and working both accurately and efficiently to meet deadlines.

Essential Duties and Responsibilities:

Interacts with students, visitors and other staff in a welcoming, friendly and professional manner; determines their needs for assistance; provides information and makes referrals as appropriate.

• Utilizes computerbased record keeping and student information system; enters data, maintains accuracy, looks up information.
• Audits and maintains student files in accordance with compliance and accreditation requirements.
• Performs data entry, record keeping and generates reports related to enrollments, registration, payments, attendance, progress, grades, graduation, licensure, road time and related student status information.
• Collects tuition payments from students and posts to their accounts.
• Supports other departments by notifying them of issues related to attendance, course completion, grades and other factors that may impact a student's success.
• Answers phones and either provides information if known or transfers to the appropriate person/department; greets visitors to the Campus.
• Creates and maintains documentation and student files in accordance with compliance requirements; contacts students to obtain necessary/missing information.
• Works with the Director of Training and Safety to schedule registry (permit and licensure) testing.
• Advises students about make up time or repeated courses needed to fulfill graduation requirements, ensures report cards are signed and completes and files related forms for documentation of student assistance.
• Assists with compiling and providing information to students such as 3rd party referrals for housing/transportation/health/community benefits and programs as needed.
• Maintains inventory, orders office supplies, receives and distributes mail; processes outgoing (physical) mail.
• Assists Registrar as needed (special projects, etc.)
• Assists and shares workload as needed with other staff in the administrative department.
• Set appointments for new CDL students for permit testing at DMV.

Qualifications for the Job:

• At least one year's working experience in an administrative or clerical capacity that includes data entry, record maintenance and customer service.
• High School diploma or equivalent.

Key Competencies:

• Enjoys and able to provide friendly, courteous and professional customer service to a wide variety of people.
• Ability to multitask and handle interruptions while performing detailed tasks and maintaining a high degree of accuracy
• Computer literacy including MS Office and cloudbased systems.
• Ability to accurately perform basic financial calculations and transactions
• Must be able to follow instructions in adherence to educational compliance regulations (training will be provided)

Job Type:

Full-time, Non-exempt


Supervisory Responsibilities:

Work does not involve any supervisory responsibilities.


Travel:

Very occasional travel to a workshop, training, or other NETTTS campus. No overnight travel is anticipated.


Physical Requirements:


About NETTTS:

NETTTS has several locations across New England providing exceptional CDL and HVAC programs to students across the Northeast.

NETTTS employees are offered a competitive salary and benefits package including company Profit Share, 401k with company matching, Medical/Life/Dental benefits, and more.

Pay:
$39, $48,061.55 per year


Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evenings as needed
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Pawtucket, RI 02860: Relocate before starting work (required)

Work Location:
In person