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Customer Service Administrator - Northampton, United States - Wickes
Description
Location: Northampton, Northamptonshire
Salary: Excellent + Bonus + Benefits
Wickes are a digitally led, service enabled organisation with a project in every home.
If the answer to all the above is yes then look no further as Wickes is the place for you
We are looking to recruit a Customer Service Administrator to assist in the efficient operation of the Wickes Installation Apprenticeship programme to ensure that all administrative elements are delivered individually and as a team.
Key Accountabilities:
Provide Administrative support to the Operations Manager
Provide Administrative support to the Team Leaders
Maintain paperwork and computer systems
Set up of Apprentices personal records
Maintain all apprentices records accurately and efficiently
Maintaining all data on apprenticeship trackers accurately and efficiently
Managing email correspondence
Managing all hotel bookings and meeting room bookings within the apprenticeship programme
Ensure ordering of all new apprentices requirements are completed within timescales and accurately
Managing apprentices within the apprenticeship programme with mileage claims to ensure all claims are accurate
Support the apprenticeship recruitment process
Support and manage recruitment paperwork for new starters
Support with planning and execution of administrative element of the apprenticeship programme
Support with other operational needs of the Service Centre and Quality Control Team as deemed necessary by the business
Liasing with external suppliers, booking training sessions and apprentice block release dates
Providing Operations Manager with accurate data on apprentice progress, equipment costs and expenses
What are we looking for:
Proven experience in a related administrative role
Multiple IT Systems - Google related platforms e.g sheets, docs, slides, forms
Ability to work collaboratively and carry out tasks effectively
Prioritise workload and determine appropriate course of action
Ability to work with external and internal stakeholders
Good computer skills
Good communication skills
What can we offer you:
Youll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us.
Well also equip you with a benefits package that includes
Competitive bonus
Save-as-you-earn scheme
Contributory pension scheme
Colleague discount
Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
Our widely recognised wellbeing strategy is something were proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.
Wickes is a multi-channel retailer operating in the home improvement market. With 40 years in industry, Wickes now generates revenue in excess of 1.3Bn across 230 stores delivered by 8,000+ colleagues.
But it is the Wickes culture that is considered its best kept secret; its a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, well make you feel right at home.
Please note: All offers of employment are subject to DBS / background checks.
" Please contact us if you require any adjustments within the application process, If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Location:
Plumstead, Greater London
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Wickes Customer Experience Apprenticeship Programme Were looking to recruit new colleagues nationwide onto our new Level 2 Customer Experience Apprenticeship Programme Join us at Wickes as an appre
Location:
Doncaster, South Yorkshire
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Location:
Birkenhead, Merseyside
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