No more applications are being accepted for this job
- High school diploma or equivalent required
- Familiarity with insurance payers preferred
- Minimum of six (6) months reception or customer service experience required, preferably in a health care setting
- Demonstrated knowledge of medical terminology preferred
Patient Services Representative, Multispecialty- Northampton - Cooley Dickinson Medical Group (CDP)
Description
About UsWith energy and purpose, Cooley Dickinson Health Care, an affiliate of Mass General Brigham, is advancing health care in western Massachusetts. With a broad network of providers and facilities serving the Pioneer Valley, our services span a spectrum of medical and surgical needs, diagnostic care, rehabilitation, social work, behavioral health, and other critical needs of the community.
The Cooley Dickinson culture is built on living the values of our organization. Every employee is valued, no matter what professional function. Come work where you can make a difference every day, with opportunities for growth and development, in a great place to call home
What Matters to Us
We are constantly aiming to improve access for patients and to meet the evolving health care needs of the communities we serve. We pride ourselves on our compassionate, family-focused approach. We really get to know our patients to ensure that they are receiving exceptional, personalized care in a comfortable, friendly atmosphere.
Are you ready to bring your talent to this practice and join us in moving health care forward?
Location
This position is located at 22 Atwood Drive, Northampton, MA. This multi-specialty medical office building is a part of Cooley Dickinson's Atwood Health Center, a spacious facility with a variety of Cooley Dickinson services and serves as a one-stop health and wellness destination. While working at 22 Atwood, you will be able to support a variety of offices/specialties, including but not limited to: Women's Health, the Diabetes Center, Infectious Diseases, Family Medicine, Rheumatology, Endocrinology, Geriatrics, Podiatry, Spine Medicine, and Integrated Behavioral Health.
Role Overview
We are seeking a full-time, 40-hour Patient Services Representative (PSR) to serve as the face of our medical group and play a key role in managing the patient experience on the reception/administrative support side. Job functions will include a blend of check-in/check-out, managing phones, and administrative support, which will rotate on a weekly basis. We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting
Schedule
The schedule consists of 4,10-hour days, 7:30am-6pm. The working days will only be on weekdays between Monday through Friday, so there will be one weekday off/flex.
Qualifications
Qualifications
Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Patient Services Representative role is the opportunity for you. When hiring, we look for candidates who not only possess relevant skills, but also positive attitudes and genuine passion for the work.
It is the policy of Cooley Dickinson Health Care to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Cooley Dickinson Health Care will provide reasonable accommodations for qualified individuals with disabilities.