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    Customer Service Analyst - Little Rock, United States - Priority1inc

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    Description

    ** Customer Service Analyst**

    **Job Category****:** Administration/Clerical **Requisition Number****:** CUSTO01253 Showing 1 location **Job Details**

    **Description**

    Primary duties include quick and accurate onboarding of customers, preliminary credit worthiness review and providing assistance to users of our TMS (transportation management system).

    **Responsibilities**

    Onboard New Customers in the TMS

    Manages Sales Support Centralized Mailbox

    Troubleshoots TMS Issues

    Process Commissions for Agent Channel

    Pull reports for Sales Groups

    Completes Daily Invoice Reconciliation and Processing

    **Qualifications**

    Previous Customer Service experience preferred

    Strong attention to detail

    Skilled in both verbal and written communication

    Proven analytical and problem solving skills

    Capable of identifying customer needs and maintain and support a customer service philosophy

    Ability to use decision making skills to offer options and resolve problems in a variety of contexts in a fast paced environment.

    Has talent to exercise good judgment.

    Knack for adapting to constant changes in work environment, work assignments, and/or changes in priorities

    Priority1 is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

    Job Type: Full-time

    Pay: $ $15.00 per hour

    #LI-WB1

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)



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