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Customer Service Representative - Las Vegas, United States - Richtech AI
3 weeks ago
Description
**Customer Service Representative**
Customer Service Las Vegas, Nevada Department **Customer Service** Minimum Experience **Mid-level** Compensation **$28, $30,000.00 per year** We are looking for a skilled problem solver to join our team as a Customer Service Representative. We need enthusiastic individuals who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. Communicate with the sales rep to ensure smooth transactions and shipping for customers.
Responsibilities
Answers incoming customer calls regarding billing issues, product problems, service questions, and general client concerns
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
Update customer information in the customer service database during and after each call
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers
Requirements:
Must be 18 years of age or older
High school diploma/GED required (Bachelor's degree in a business-related field preferred)
Ability to remain professional and courteous with customers at all times
Excellent verbal and written communication skills
Job Type: Full-time
Pay: $28,000 $30,000 per year Plus Commission
COVID-19 considerations:
Remote for now, but expected to come to the office eventually.
Job Type: Full-time
Pay: $28, $30,000.00 per year
COVID-19 considerations:
Temporary Remote Might apply
Job Type: Full-time
Pay: $28, $30,000.00 per year
Location Las Vegas, Nevada Department Customer Service Minimum Experience Mid-level Compensation $28, $30,000.00 per year