- Transporting patients, patient-specific equipment, or lab specimens.
- Delivering meals, water pitchers, or other nourishment to patients.
- Replenishing supplies.
- Decluttering patient rooms and public areas.
- Maintaining equipment, reporting maintenance needs.
- Greeting and escorting patients and visitors
- Mobility assistance
- Bathing
- Dressing
- Feeding
- Placing telemetry leads
- Removing IV lines
- Destination Coordination:
- Environmental Services:
- Dietary Services:
- Transportation Services:
- Supply & Equipment Management:
- General:
- *Performs in accordance with all other system-wide competencies/behaviors.
- *Performs other duties as assigned.
- Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times.
- High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED.
- Previous experience in health care or customer service is a plus, but not required.
- Ability to follow written and verbal instructions
- Act 34
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UPMC Life Changing Medicine Pittsburgh, United StatesAre youinterested in a career that provides plenty of opportunity for growth and development? As a Patient & Family Concierge with UPMC, you'll make a meaningful difference on our team by working with our Life Changers to provide high-quality patient care.Build relationships with ...
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Patient Care Technician
1 week ago
UPMC Pittsburgh, United States**UPMC Presbyterian is looking to hire a Full-Time Patient Care Technician to support the Transplant Patient Services Department.** · This position supports our outpatient transplant department (liver, kidney, intestine transplants, and the Center for Liver Care). Daily responsib ...
patient & family concierge - presbyterian - Pittsburgh, PA , USA, United States - UPMC
Description
Are you interested in a career that provides plenty of opportunity for growth and development? As a Patient & Family Concierge with UPMC, you'll make a meaningful difference on our team by working with our Life Changers to provide high-quality patient care.
Build relationships with patients as you help them find comfort in a safe environment. With a premier benefits package and endless opportunities for growth, browse Patient & Family Concierge roles today to see how you can make a difference with UPMCPurpose:
The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital.
In the course of the day, the Concierge may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management.
Above all, the Concierge will remain focused on patient and guest satisfaction and quality of care from first to last impression.
The Patient and Family Concierge role is a new non-clinical support role that focuses on essential non-clinical tasksSuch as:
Examples of clinical care that should not be performed include, but is not limited to:
Responsibilities:
Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination.
Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information. Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies. Issues courtesy parking discounts and free passes when appropriate. Issues patient scooters to patients and visitors as needed. Assists with parking cashier functions and validates patient parking. Establishes tracking of patient belongings upon admission.Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms, public areas, toilets, procedure rooms, offices, and patient-specific equipment, following established procedures.
Replenishes supplies as needed. Makes beds and changes bed linens following established cleaning procedures in all assigned patient discharge rooms and on-call rooms.Inspects and ensures that all assigned areas are properly cleaned and in good repair, reporting any maintenance problems to a supervisor.
Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles between patient units, treatment centers, and other designated areas safely, timely, and accurately.
Performs inspections and disinfecting procedures on transportation equipment utilized by the department.Records transportation data electronically in the Transport Tracking System and/or manually on appropriate forms and logs utilized by the department.
Reports the status of transportation activities and abnormal activities to a supervisor. Enters requests for equipment repairs into the online portal as maintenance issues are identified. Inspects and disinfects transportation equipment.Depending on unit need, may also:
monitor refrigerator temperatures, check kitchens for expired items, complete additional unit-specific logs and stock, deliver and remove trays, routinely freshen and restock supplies in family lounge.
Responsible for following mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the care of any patient.
Exhibits UPMC Values and practices UPMC Experience key behaviors (AIDET + The Promise, 10-5 Rule, Escort Don't Direct, Own Your Zone) when performing all job responsibilities.
Access to medications is limited to the distribution of the medication to the nurse.Qualifications:
Licensure, Certifications, and Clearances: