Patient Access Associate Ii - Baltimore, United States - MEDSTAR HEALTH
Description
Department:
Emergency Room
Status:
Full-time, 36 hours per week
Schedule:
Wednesday/Thursday/Friday, 7:00pm-7:30am
Job Summary:
Responsible for communicating with patients, families, physicians, quality review and insurance companies to obtain information and insurance verification to assure quality patient care and payment of hospital accounts.
This includes greeting patients, providing information, answering phones, registering outpatients and/or inpatients, coding lab accounts and entering orders as required.
Additional responsibilities include, obtaining all demographics, insurance information, appropriate codes, and authorizations from insurance companies, patients (or their representatives) and physicians in a courteous and efficient manner for billing.
Primary Duties:
- Greets all patients, family members and visitors into the department/service area. May screen visitors and issue visitors pass. Alerts nurse when patients present with any complaints that could be perceived as acute or life threatening. Places ID band on each patient.
- Interviews patients, families and outside sources to obtain complete and accurate demographic and financial information. Inputs data into system for registration, billing and patient tracking.
- Ensures that all necessary questionnaires and specific forms are completed according to predetermined requirements by government or regulatory agencies or hospital policies. Completes ABN process through registration system as needed, explains to patient as required. Completes Medicare Secondary Payor Questionnaire (MSPQ) as required. Distributes Medicare Letter to inpatients.
- Confirms coverage using online electronic verification systems; selects appropriate insurance codes and may obtain authorizations by utilizing online electronic verification system, or other resources, such as, HDX, EVS or Blueline; follow up on insurance authorizations and referrals if needed.
- Is proficient in the use of multiple systems, such as, Teletracking, SMS, Cerner, Amnion, and IDX.
- Explains regulatory financial requirements to the patient or responsible party and collects deposits and deductibles, as required. Reviews past due accounts at the time of service collects payments; refers patients to patient advocacy for any additional financial assistance.
Qualifications:
- High School Diploma or GED required 12 years directly related healthcare experience required 12 years customer service experience, cash handling and payment processing preferred
Why MedStar Health?
We live up to this promise through:
-
Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
-
Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
-
Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
-
More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.
About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research.
Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation.
As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team.
Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities.
It's how we treat people.MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and
More jobs from MEDSTAR HEALTH
-
Registered Nurse
Waverly, United States - 2 weeks ago
-
Lead Anesthesia Technician
Washington, United States - 1 week ago
-
Retail Pharmacy Technician- PRN- WHC
Washington, DC, United States - 2 weeks ago
-
Behavioral Health Specialist PRN
Baltimore, United States - 1 week ago
-
Medical Assistant
Olney, United States - 6 days ago
-
Respiratory Therapist
Washington, United States - 1 week ago