Account Coordinator- Remote and Onsite - Newark, United States - Unified Power

Unified Power

Verified Company

Newark, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Unified Power provides its customers with high-quality, competitively priced preventative, proactive, and emergency services on Uninterruptible Power Supplies (UPS), DC-Plants, Static Switches (STS), Power
Distribution Units (PDU), Generators, Automatic Transfer Switches (ATS), and Switchgear across the USA.

Today, Unified Power is the premier national service provider of critical power services to more than 7,000 customers across the United States.

Our clients trust our well-trained field service & support staff to deliver world-class service while maintaining critical power infrastructure.

Our professional staff is expertly trained in providing our clients with critical power solutions in many industries including datacenters, telecommunications, cable television, broadband internet, healthcare, government, and education institutions.

Our fast-growing company is well capitalized and seeking to attract highly skilled, highly motivated, success
- driven, customer-focused
ACCOUNT COORDINATOR to join our growing team

About the Position:

The Account Coordinator is a
critical project management and interface role between, multiple departments within our organization, and our customers to ensure our current and potential future customer's needs are exceeded.

The Account Coordinator will typically be partnered with an Account Manager to support a defined sales and customer list.

The Account Coordinator is a customer liaison that will provide product and service information, as well as resolve any emerging problems that our customers might face with accuracy and efficiency.

They will provide support to our customers, account manager and various departments within the organization to execute accurate order management including coordination of customer proposals and contract renewals with the estimating team; assist in notifying customers of routine price increases; addressing customer complaints per established departmental procedures; assisting in invoice quality, assist with the deployment of all customer information requirements including reports, order status, etc.

The Account Coordinator will ensure proper resources are assigned to orders while balancing both internal efficiency targets as well as specific customer requirements.

Resources include field engineers, subcontractors, direct ship vendors and OEM's.

The Account Coordinator will assist the Account Manager to follow-up with any afterhours emergencies that occurred during non-business hours to ensure completion, invoicing, no open action items, etc.

Summary of Essential Job Functions:

The primary duties and responsibilities of the Account Coordinator will include, but not be limited to:

Support new order entry by assisting the Account Manager with analyzing and obtaining information received from customer orders
Provide timely and accurate information to customer orders and inquires
Assign and schedule customer work orders onto a Field Engineers schedule based on customer requested dates, available capacity while minimizing nonproductive time (travel, etc.) as well as maintaining the

Field Engineers schedule through completion of the job

Assist Account Manager with resource coordination including but not limited to subcontractors, direct ship vendors (typically batteries) and OEM's
Followup with procurement and logistics and provide regular customer updates
Provide updates and follow up on orders with customers on a timely and regular basis. Confers with various departments in the organization when necessary to ensure the highest level of service preand postsale
Other responsibilities as dictated by requirement and corporate dynamic

Requirements:

Associate degree preferred or equivalent work experience with 13 years working in a Customer

Service/Project Coordination role

Must be able to work in high stress, high demand environment
Must possess excellent oral and written communication skills
Ability to organize and manage multiple priorities
Good time and project management skills
Strategic and Tactical thinker and multitasker
Strengths in problem solving follow up and details
Problem analysis and problem resolution at a functional level
Strong customer orientation
Proficient computer skills (Word, Excel, PowerPoint)
Working experience with NetSuite System or similar is a plus
Ability to work well with others
Selfmotivated
Attention to detail

The Highlights:

Excellent Salary
Ongoing education via our web portal, Unified Power University.
Competitive benefits including but not limited to: o Medical o Dental o Vision o 401(k) company match o Company paid Life Insurance o Company paid Short

- & Long-Term Disability o Tuition Reimbursement