Systems Engineer - Dulles, United States - Solutions³ LLC

Solutions³ LLC Dulles, United States

2 weeks ago

Description

Job Description

Job Description
Title:

Systems Engineer - Senior II (Start Date TBD - Pipeline Position)

Description:

Solutions3 LLC is supporting our prime contractor and their U.S.

Government customer on a large mission-critical development and sustainment program to design, build, deliver, and operate a network operations environment; including introducing new cyber capabilities to address emerging threats.

Solutions3 is seeking a
Business Process Consultant to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the
ServiceNow platform by getting them to see the value of their ServiceNow investment.

Responsibilities:

Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processes
Be a key member of an overall engagement team focused on delivering customer outcomes
Lead customer design workshops
Guiding customers in defining and refining business requirement for functional aspects of the solution
Drafting user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
Managing and communicating ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations
Contribute towards continuous improvement of leading practices
Growing and mentoring other members of ServiceNow and the partner ecosystem

Required Skills:

Must be a US Citizen
Must be able to obtain DHS program suitability prior to starting employment
Must be able to obtain a TS/SCI Clearance
6+ years of directly relevant experience
2+ years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and tuning
Significant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / ITSM Services environment.
Experience in defining and deploying future-state ITSM processes and in identifying solutions from a people, process, and technology perspective
Excellent communication and presentation skills
Experience in analyzing and recommending ITSM strategies based on business priorities
Excellent interpersonal skills, customer-centric attitude and experience working with diverse team
Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies
Familiarity with the ServiceNow platform, including development of customizations beyond out-of-box
Strong documentation and technical writing experience.

Desired Skills:

Experience with Scaled Agile Framework (SAFe) knowledge and experience
Experience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira Align

Required Education:

Bachelor's degree in Systems Engineering, Computer Science, Information Systems or related technical field. Two years of related work experience may be substituted for each year of degree level education.

Desired Certifications:

Agile software development methodology certification (e.g. SCRUM Master)

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