Sales Manager - Manhattan, United States - The Change Group New York Inc.

Description

The Sales Manager will be responsible for leading a sales team, driving revenue growth, and developing strategic sales plans to meet and exceed company targets.

• Lead from the front and ensure all staff adopt a proactive approach.
• Ensure that the bureau is kept clean and tidy at all times.
• Ensure branches are adequately staffed at all times.
• Log & monitor staff performance, absence, and overtime.
• Liaise and coordinate with external and internal contacts in relation to any maintenance issues within branches.
• Ensure branches are opened and closed at the agreed times.
• Hold sales meetings regularly with team so that cluster knows the expectation and current performance
• Ensure all branches have a positive and friendly atmosphere and staff morale is high.
• Create promotions and different marketing activities for branch performance.
• Analyze rates and margins to ensure that we remain competitive and profitable and recommend changes where necessary
• Ensure that staff are dressed in a presentable manner at all times

• Manage selling, customer service activities, and staff competence to optimize, sustain and enhance sales performance, profitability and customer satisfaction.
• Provide exemplary levels of service in all areas including acknowledging customers when in a customer facing environment.
• Create and maintain a sales focussed environment encouraging staff to work towards branch, company, and individual targets.
• Ensure that the team have the necessary skills to do the job.
• Management and motivation of all staff through the implementation of global and operational incentives.
• Ensure staff one to ones and interim reviews are conducted regularly as set out by your Operations Manager and P-Smart objectives are set.

• Conduct AML training and ensure that all staff compliance assessments are completed in the appropriate time frame
• Ensure that all health, safety, and security procedures within the branch are adhered to at all times.
• Execute the company's SLA and be first point of contact for customer service inquiries.
• Attend a weekly sales call with Operations Manager at a set date and time
• Ensure that there are adequate stocks of local and foreign currency and all ancillary products.
• Regularly review sales and purchases of each currency and recommend changing of stocks if required.
• Maintain company policies and procedures as detailed in the Operations Manual to ensure integrity in performance and company reputation.

• Plan, forecast, and report on business performance.
• Be aware of branch competition and develop strategies to overcome it.
• Regularly observe and feedback to staff using the tools available.
• Ability to conduct training and development sessions with staff within company guidelines and local legislation.
• Effectively communicate performance levels and results to staff and stakeholders
• Praise staff for good performance and reward and recognize your top performers
• Encourage and support your team in their career with ChangeGroup and assist with LMS if required
• Create sales tools and techniques that help motivate teams and achieve targets.
• Managing the performance of multiple locations and people without permanent supervisory or managerial presence being there
• Proactively work with Operations Manager and marketing/design to ensure branches constantly change and evolve.
• Undertake other duties as considered essential for effective operations and services, as this list is not exhaustive.

• Required Qualifications:
• Strong negotiation skills
• Strong Microsoft Office skills
• Excellent customer service skills

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• Day shift
• Evening shift
• Holidays
• Night shift
• Overtime
• Weekends as needed

• Manhattan, NY (required)