Member Services - Hingham, United States - Planet Fitness

Planet Fitness

Verified Company

Hingham, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Planet Fitness prides itself on creating a unique environment where anyone - and we mean anyone - can be comfortable.

A diverse, Judgement Free Zone where a lasting, active lifestyle can be built.

This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone.

As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.

We are searching for a Member Services Representative to join our team As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience

Skills Required_
Customer Service experience preferred
High school diploma/GED
Basic computer proficiency with an eye for accuracy
Punctuality and reliability
Exceptional customer service skills; able to interact in a positive and professional way with members and coworkers, exceeding the member's expectations
Essential Duties and Responsibilities_
Greet members and guests, always providing exceptional customer service
Answer phones courteously and assist callers with a variety of questions
Check members in or provide a legendary tour to prospective members
Log amenities
Communicate updates and events to members and guests
Respond to member questions and concerns in a timely and professional manner
Conduct beverage or merchandise purchases on the point of sale system
Utilize POS system to assist with new membership cards, change of address and billing or payment questions
Go above and beyond to keep the front desk area and lobby clean and orderly
Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and reracking weights
Regular cleaning of all exercise equipment and tanning beds
Regular restroom and wet area cleaning and stocking
Physical Demands_
Continual standing and walking during shift
Continual talking in person or on the phone during shift
Must be able to lift up to 75 lbs
Will occasionally encounter toxic chemicals during shift

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics

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About Flynn Fitness Group LLC
Planet Fitness is a franchise of fitness centers.

The particular Planet Fitness health clubs to which this position supports, located in Massachusetts and Georgia, are independently owned and operated by Flynn Fitness Group.

As an independent franchise we have built our company by staying true to our core values.

Those values include:
Customer Centric Mindset, Gratitude, Integrity, Perseverance, Loyalty and Family.

Flynn Fitness mission statement_: To improve people's lives by delivering a consistent, affordable, health & wellness experience in a judgement free environment.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law._