Scheduling Specialist - Houston, United States - Harris County (TX)

Description

Position Description

Working At Harris County Precinct 4:
You will be surrounded by team members who bring "heart, hustle, and higher standards" to work each day. These leaders advance opportunity and justice as they deliver services to and advocate for the residents of Harris County. The team you will be joining is innovative, dynamic, and forward-looking.

What you will do at Harris County Precinct 4:

The Scheduling Specialist is the public point of contact for precinct-wide registrations, reservations, and permits.

This position provides excellent customer service to members of the public wishing to:

• Register for events, classes, programs, and other opportunities with the precinct.
• Reserve and/or make payment on community buildings and park facilities such as pavilions, meeting rooms, and ballfields.
• Obtain permits for the temporary use of county facilities.

To provide excellent service, the Scheduling Specialist maintains knowledge of all precinct community programs and opportunities, reservable spaces, permitting, and all the related policies and procedures.

The Scheduling Specialist will interact with the public via telephone, email, and other customer relationship management software.

The Scheduling Specialist maintains accurate records in the customer relationship management software. To accomplish this, the position works closely with the departments of Community Programs, Recreation, Parks, and Community Assistance.

The Scheduling Specialist will ensure that every detail of a customer's reservation has been accurately recorded following established procedures.

While having an upbeat and positive attitude throughout the day, the reservations coordinator will consistently interact with customers, team members, and park personnel.

The Scheduling Specialist maintains a thorough knowledge of Precinct 4 and reservations rules and procedures.


Job Duties and Responsibilities:

• Customer interaction: field phone calls, email inquiries, and other digital inquiries in a timely, professional, and helpful manner.
• Customer interaction: acquire information in an expeditated manner from the customer relationship management software and relay to constituent in a clear, concise, and actionable manner.
• Managing registrations: Precinct 4 provides a variety of opportunities for constituents to become involved. The Scheduling Specialist assists this by being knowledgeable about these opportunities, guiding constituents through how to use the customer relationship management software and assisting them in this process when requested.
• Managing reservations: Precinct 4 provides groups, organizations, and the public the opportunity to reserve certain facilities at designated times and for designated purposes. The Scheduling Specialist coordinates the creation of reservations using the customer relationship management software, ensuring seamless arrangements for Precinct 4 and the booking party, including the handling of payments and logistics in accordance with all applicable fee schedules, rules, and regulations.
• Managing permits: Precinct 4 may offer permits for the restricted and monitored use of facilities across the precinct. The Scheduling Specialist coordinates requests and assignment of these permits, in accordance with Precinct 4 rules and regulations, in addition to obtaining approval from Departmental leadership. This includes the handling of payments and logistics in accordance with all applicable fee schedules, rules, and regulations. This includes the prompt retrieval and processing of payments using established protocol and guidelines.
• Monitor: Using the customer relationship management software, monitor availability and usage of resources to determine immediate and long-term trends, ensuring maximum efficiency and utilization within the Precinct 4 mission and vision.
• Data entry: In coordination with other departments, uploading all events, classes, programs, and other engagement opportunities into the customer relationship management software on a regular and timely basis.
• Troubleshooting: When the need arises, communicate with community center, park, and other operations staff to clarify discrepancies, and communicate the outcomes to the public or interested parties.
• Obtain approval: When necessary, work with departmental leads to obtain necessary approval on specific questions/requests from the public or interested parties.
• Reporting: As necessary and assigned, run reports on a timely and consistent basis to share with department leads and other operations staff.
• Remain up to date on assigned duties, including but not limited to reservation cancellations, customer resolutions, and facility and security dispatch.
• Communicate and follow-up with staff and customers on special events, internal requests and other requests or concerns.
• Other duties as assigned

Harris County is an Equal Opportunity Employer

If you need special services or accommodations, please call or email

Requirements


Education:

• High school diploma or general education degree (GED)

Experience:

• One (1) year of customer service, administrative, and computer experience

Licensure:

• Valid Texas driver's license with a good driving record.

Language:

• Bilingual fluency, Spanish

Knowledge, Skills and Abilities:

• Knowledge of use and maintenance of industrial cleaning equipment.
• Familiarity with basic landscaping and handyman practices.
• Person must possess physical ability to carry out job responsibilities, willing to work flexible hours, ability to work well with public; possess good judgement skills and exhibit willingness to accept direction; must have the ability to work with minimal supervision.
• Ability to work independently and without direct supervision at times.
• Ability to work some evenings and weekends.
• Be honest, trustworthy, respectful, flexible, and demonstrate sound work ethics.
• The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Employees are subject to transfer to any department or location as needed.

NOTE:
Qualifying education, experience, knowledge, and skills must be documented on your job application.

You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration.

"See Resume" will not be accepted for qualifications.

Preferences


Experience:

• Event planning experience (preferred)

General Information

Position Type, Salary and Typical Hours of Work:

• Regular | Full-time | 40 hours per week
• This may include weekends and holidays.

Location:

• Tomball

Physical Demands and Work Environment:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee is occasionally required to sit, talk, or hear.
• The employee must regularly lift and/ or move up to 50 pounds. Specific vision abilities required by this job include distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• While performing the duties of this job, the employee regularly works in outside weather conditions. The employee frequently works near moving mechanical parts and is frequently exposed to wet and/ or humid conditions and airborne particles.
• The noise level in the work environment is usually moderate.

Featured Benefits:

Harris County employees receive a competitive salary plus medical, dental, and vision insurance at no cost to the employee after the first two months of full-time continued employment.

Vacation, sick-time, and floating holidays allow our employees to recharge and balance work and personal time. Mandatory participation in our retirement program allows employees to save for retirement. Various other benefits and discounts lead to the satisfaction and engagement of our employees.


HOW TO APPLY:

If this job sounds interesting, you meet the required qualifications, and you can see yourself working for Precinct 4 as a Scheduling Specialist, we invite you to apply online.

HARRIS COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER
If you need special services or accommodations, please call or email

Employment is contingent upon passing a background check and drug screen.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

BENEFITS

Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.

The following list of benefits is offered only to employees in regular (full-time) positions:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-term disability
• Employee Assistance Program
• Ten (10) days of vacation each year for the first five (5) years of service
• Accrual rates increase based on years of service
• Eleven (11) County-observed holidays and one (1) floating holiday
• Professional development opportunities
• Dependent Care Reimbursement Plan
• Healthcare Reimbursement Account
• 457 Deferred Compensation Plan

The following benefits are also available to regular (full-time) employment and may be available to part-time employees:

• Retirement Pension (TCDRS)
• Flexible schedule (varies by department)
• Transportation Assistance (Metro RideSponsor Program)

In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time.

Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.

For plan details, visit the Harris County benefits website:
01

Which of the following best describes your highest level of education completed as it relates to this position?

• High School or GED diploma
• Associate Degree
• Bachelor's Degree
• Master's Degree or higher
• None of the above

02

Which of the following best describes your verifiable customer service, administrative, and computer experience? (To be considered, qualifying experience must be documented in your application's employment history)

• Less than one (1) month
• One (1) month or more but less than two (2) months
• Two (2) months or more but less than three (3) months
• Three (3) or more months
• I do not have this experience

03

Which of the following language(s) are you bilingual and fluent? Select all that apply:

• English and Spanish
• English and Vietnamese
• English and Chinese
• English and Arabic
• English and Urdu
• English and Tagalog
• English and Other Language(s)
• None of the Above

04

For this position, a valid Texas Driver's License is required.

Please choose the option that best describes your situation:

• Yes, I currently hold a valid Texas Driver's License.
• Yes, I possess a valid Out-of-State Driver's License, but I am aware that I must acquire a valid Texas Driver's License before the start date.
• No, I do not currently have a driver's license, but I commit to obtaining one before the start date.
• No, I do not currently have a valid driver's license.

Required Question

Agency Harris County

Address 1111 Fannin St

Ste. 600

Houston, Texas, 77002

Phone

Website