CoE Team Leader, Performance Delivery - Covington, United States - Fidelity Investments

Description

**CoE Team Leader, Performance Delivery**

**Covington , KY**

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**Job Description:**

****CENTER OF EXCELLENCE TEAM LEADER Performance Delivery****

As a Performance Delivery Center of Excellence Team Leader, you are accountable for a team of operational experts responsible for the development and deployment of leading practices and solutions to achieve key business partners strategic objectives.

In this role you will be a strategic partner to business leaders identifying and delivering initiatives that enable delivery of key organizational goals and objectives. You lead the team to deliver operating model design, management system design, deploy expertise in change management, and build new business capabilities. Your focus is strengthening WIs operational foundation by enabling efficient growth, better outcomes and the best customer experience for plan sponsors, participants, and associates

In addition, you will engage in the Agile Model with your team supporting families, squads, or initiatives on a time-limited, as needed basis. As a COE Team Leader, you are dedicated to helping your team develop in their agile capabilities and ensure alignment on the work they perform. You will partner with other Fidelity leaders and represent the operational needs as you build and evolve consistent practices and standards for the business experience design that aligns with technology to deliver a holistic agile solution. As a leader, you will partner to influence the vision, strategic decisions, product solutions and priorities. You are committed to developing your own agile expertise and knowledge to bring the latest thinking to your role to empower others with that knowledge.

You bring a passion for mentoring and developing associates and value inclusion, collaboration, and diversity of thought. You are deeply committed to delivering value to our clients.

****The Team****

This group is accountable to define a broad portfolio prioritized to deliver significant value annually measured in key partner cost and revenue improvements while focusing on risk reduction, quality improvement, customer satisfaction and strategy enablement. This group delivers measurable value to WI and our customers by offering industry-leading business performance capabilities delivered by premier talent that are tightly connected with our business partners.

The CoE will partner to set strategy, design, and improve operating model and management systems for WI Client and Participant Services, Sales & Relationship Management and Healthcare through the development and deployment of leading practices and solutions to achieve our partners strategic objectives.

You will work directly with functional leaders and represent their interests in the agile model partnering with leaders aligned to WIs Workplace Platform Domain, Workplace Digital Experiences Domain, and the Emerging Businesses Domain. In addition, the group will provide support across the Firm including Fidelitys Neighborhood workstreams.

****The Expertise You Have****

College degree required; technical degree preferred

MBA preferred

15+ years of relevant leadership and management experience

Business strategy, operating model and management system design capability preferred

Agile leadership experience preferred but not required

****The Skills You Bring****

Inspirational leadership you are a proven inspirational leader with successful record of optimizing the intelligence and talents of those around you

Strategic problem solver you seek to understand the evolving needs of our clients and identify new ways to create, capture and deliver value

Execution and Delivery ability to deliver results autonomously and through collaboration by being a multiplier leading teams to deliver exceptional results

Focus on value you are consistently aligning the practice to the strategic needs of the organization and differentiate by delivering measurable value

Strong communication, interpersonal and relationship building skills with which you influence decisions and engage across Fidelity and at all levels of the organization

Strong executive presence and communication skills (verbal and written)

Agility to build teams and collaborative relationships to successfully deliver on complex initiatives

Working knowledge of industry-leading business strategy, operating model and management system design and redesign practices

Agile attitude and bias for agile as a way of working

Data-focused approach to decision making

You enjoy and have expertise in operating model and management system design

You have a refined organizational intuition and have expertise in change management

You have a bias for action and lead the outcome

You are comfortable with complexity and ambiguity

Strong Financial Modeling/Business Analytics

Knowledge of Fidelity culture and core business

****The Value You Deliver****

Understanding customer needs and the strategic priorities of the organization owning the alignment of the team to optimize value delivered in the key business measures and results

Developing talent as a strategic advantage focus on talent development to meet the evolving needs of the organization (e.g., skill proficiency, expertise, and resource gaps, recruit, train, and/or hire) vital to deliver value and results for our clients and business

Proactively partnering with business leaders in the organization to:

influence strategic decisions related to your specialized knowledge area and remove impediments to delivering increased value

measure performance through established objectives and critical metrics

align CoE members across tribes or squads as needed

Actively sharing insights, knowledge, industry practices and developments, within your area of expertise

Providing consultation and leadership as a player/coach by identifying, assessing, and analyzing new opportunities and/or aligning to deliver transformation programs and initiatives that align to key strategic organizational imperatives.

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**Certifications:**

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**Company Overview**

Fidelity Investments is a privately held company with a mission *to strengthen the financial well-being of our clients.* We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

**Join Us**

At Fidelity, youll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a , we have been recognized by our employees as a Best Place to Work in 2022. And you dont need a finance background to succeed at Fidelitywe offer a range of opportunities for learning so you can build the career youve always imagined.

As a result of COVID-19, many of our associates are continuing to work remotely. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what were calling .

We invite you to **Find Your Fidelity** at .

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations , or by calling , prompt 2, option 2.

**Fidelity benefits that a