Client Relationship Manager - Scottsdale, United States - HUB International
Description
This role requires an individual who is professional and who displays the drive, determination, and self-motivation to build a business.
Specifically, your mission will be to service and maintain existing accounts while uncovering opportunities for increasing business in the Manufactured Housing Market.
JOB RESPONSIBILITIES
Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations
Provides a high level of support to our Sales staff in obtaining, maintaining, and expanding business
May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures
Acts as liaison between clients and insurance carriers to resolve escalated complex service issues. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issues
Responsible for overall retention of accounts in assigned book of business
Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals. Identifies and follows-up on cross-selling opportunities when appropriate
QUALIFICATIONS
High School diploma or equivalent; AA and/or college degree preferred
Superior customer service and problem-solving skills
Excellent oral and written English communication skills
Must be willing to take your requisite state insurance license examination
Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems
Ability to work in a positive team environment
Ability to work a regular, full-time work schedule at HUB's facility(s) and ability to travel on business when required for local park presentations
Department Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel:
No Travel Required
Required Education:
High school or equivalent
EEOAA Policy
E-Verify Program
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