Reg E Claims Operations Support Analyst - Johnson City, United States - Citi

Citi Johnson City, United States

3 days ago

Full time

Description

The Assoc Ops Sup Analyst is an entry level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Assoc Ops Sup Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

Assist with the creation, execution, and validation of User Acceptance test plans and scripts to ensure all Voice Response Unit (VRU) enhancements go into production in a timely and accurate manner

Review VRU project requirements to ensure timelines are met and the quality meets and exceeds customer expectations

Build and run reports such as Management Information Systems (MIS) or financial forecasts and results, as needed

Research and interpret standard information and identify inconsistencies in data or results

Assist in training team members on loan resources as well as provide testing assistance for production validation and host release

Prepare basic presentations for management

Support trouble ticket resolution and the training of new and borrowed testers

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

0-2 years of relevant experience preferred

Procedure Writing experience preferred

Experience with Excel reporting functions

Knowledge of Business Banking, Citi Commercial Banking Products and Services

Comprehensive knowledge of Business Entity Types and Beneficial Ownership, and Factiva Searches

Proficient in Microsoft Office

Proven problem-solving and negotiation skills

Consistently demonstrates clear and concise written and verbal communication

Education:

Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Operations - Core

Job Family:

Operations Support

Time Type:

Full time

Primary Location:

San Antonio Texas United States

Primary Location Full Time Salary Range:

$49, $68,390.00

Anticipated Posting Close Date:

May 06, 2024

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