Customer Care Agent - Miami, United States - Lexon

Description

At BOW Group, we design, develop, manufacture, and bring to market lifestyle and IoT consumer products through our network of sales partners and our own D2C channels.

We gather more than 70 talents across four office locations:
Paris, Geneva, Miami, and Shenzhen.

We are a global player and multi-skilled platform operating worldwide with:

• 2 consumer brands: Lexon & MyKronoz
• 2 retail concepts: Musart & Legacy
• Our own R&D and manufacturing center, BOW Industries
• Our distribution engines, BOW USA and BOW France

Since its creation in 1991, Lexon has relentlessly pushed the limits and created a difference in the world of design while remaining true to its commitment to making small objects useful, beautiful, innovative, and affordable.

Whether in home, office, leisure, or travel accessories, Lexon has established a special relationship with creativity and partnered with the best designers around the world to create timeless collections of lifestyle products, selling millions of pieces every year.

Today, with more than 30 years of existence, over 235 awards, collaborations with some of the most renowned designers, and a retail presence in 90 countries across the globe, Lexon has truly established itself as an iconic French design brand.

This team is also responsible for analysing and providing relevant data to management and the product development organization regarding defective rates and frequently encountered issues.

In this critical role, you will represent the company in front of consumers and help design and improve operational processes to create a consistently excellent customer service experience for BOW Group customers.

This role relies heavily on self-motivation and a desire to serve in a challenging and fast-changing environment.

This position, based in our Miami office, reports to the Chief Product Officer based at our headquarters in Geneva.

• Use every customer interaction as an opportunity to illustrate Above & Beyond customer care.
• Strong interest in consumer electronics products.
• Excellent organizational and communication skills (oral and written).
• Be creative on a daily basis in finding ways to better serve our end users and internal services.
• Identify areas for improvement and help develop the customer care department.
• Create a collaborative environment where peers feel respected, motivated, and encouraged to reach excellence.
• Continuously illustrate and demonstrate how BOW Group values should be lived out in daytoday operations.
• Be proactive in addressing performance problems and act as a problem solver.
• Ability to prioritize, multitask, and report in a fastpaced and multicultural environment.
• Prior knowledge and experience with ticketmanagement platforms like Zendesk will be an asset.

Main Duties and Responsibilities

• Reply to and manage incoming customer inquiries on all platforms (social media, webstore, ticket center, etc.) while providing an outstanding level of customer service through clear and accurate communication.
• Maintain regular and punctual attendance.
• Assist Product Development and QA teams with bug and technical issue reporting.
• Contribute actively to our community satisfaction.
• Develop a deep understanding of products. Build a selftraining program to ensure Customer Care colleagues are current in their knowledge of available products.
• Maintain expertlevel knowledge of all workflows and exemplify best practices for work completion.

Experience & Education

• Bachelor's degree required.
• Experience in customer contact or service center is a plus.
• Ability to think and react in a highenergy, fastpaced environment.
• Selfaware, developmentfocused mindset.
• Excellent written and verbal communication skills.
• Strong and positive work ethic.
• Proficiency in MS Office Suite.
• Fluent in English (native language), French skills is a plus.
• Additional language skills will be a great asset.

Send your resume and a (1-page) cover letter in English


Start date:

ASAP

Location:
Miami / USA


Pay:
$3, $4,000.00 per month


Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Inperson
• Office

Work Location:
In person