- Solution Development: Develop and maintain full-stack solutions that support customer operations, ensuring a robust and user-friendly experience for both internal users and external customers.
- Automation and Optimization: Automate and optimize the documentation site using Docusaurus and GitHub events, ensuring that updates are seamlessly integrated and accessible in real-time.
- Collaboration with Documentation Team: Work closely with the documentation team to implement automation features that enhance the efficiency and reliability of content delivery.
- Tool Development: Design and develop tools and applications that facilitate the operations of the customer operations team, enhancing their ability to support customers effectively.
- Technical Support and Development: Collaborate with the customer operations team to understand their technical needs and develop tailored solutions to enhance their operational efficiency.
- System Maintenance: Maintain and enhance internal systems to ensure high availability, security, and a user-friendly experience for both customers and employees.
- Technology Integration: Continuously assess and integrate new technologies and tools to improve operational and support processes, keeping XperiencOps at the forefront of innovation in customer and operational support.
- Domain Knowledge: Acquire and utilize XperiencOps domain knowledge to effectively triage customer support queries before escalating to engineering teams, ensuring accurate and efficient issue resolution.
- Bachelor's or master's degree in Computer Science, Software Engineering, or a related field.
- Proven experience in full-stack development, with a strong portfolio of projects that demonstrate skills in both front-end and back-end technologies.
- Proficiency in technologies such as JavaScript, React, , Python, and databases (SQL and NoSQL).
- Experience with Docusaurus, GitHub, and other relevant tools for documentation and code management.
- Strong analytical skills and the ability to solve complex problems with innovative solutions.
- Excellent communication skills, capable of working closely with both technical teams and non-technical stakeholders.
- Demonstrated ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.
- This position is based in our East Bay, Pleasanton, CA office and requires onsite presence.
- A competitive salary and comprehensive benefits package.
- An opportunity to be part of a cutting-edge technology company with a dynamic and innovative team.
- Professional growth and development opportunities in a supportive and collaborative work environment.
-
Full-Stack Developer, Customer Operations
3 weeks ago
XperiencOps Inc Pleasanton, United StatesJob Description · Job DescriptionXperiencOps, Inc. is seeking a Full-Stack Developer to join our Customer Operations team. This role is critical in developing and maintaining solutions that enhance our customer support experience. The ideal candidate will have expertise in full-s ...
-
Customer Success Financial Operations Analyst
2 weeks ago
Workday Pleasanton, United StatesYour work days are brighter here. · At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us ...
-
Cypress HCM Pleasanton, United StatesJob Description · Job Description · Senior Associate Customer Support Analyst, Education OperationsAs an Education Operations Support Analyst, you'll be a self-starter in your own right, good at managing multiple inquiries and tasks, while ensuring excellent customer service. As ...
-
Salesperson/Cashier (male/female/diverse)
1 week ago
Cascade Ventures Pleasanton, United StatesLocation: 24558 Henstedt-Ulzburg | Employment Type: Part-time, permanent | Job ID: 843540 · PENNY is part of the REWE Group and employs over employees in around 2,140 stores, 10 logistics locations, and the headquarters. In the PENNY team, we are strong together and treat each ot ...
-
Eclipse Enterprises Pleasanton, United StatesLocation: 58332 Schwelm | Contract Type: Part-time, permanent | Job ID: 836593 · PENNY is part of the REWE Group and employs over employees in around 2,140 stores, 10 logistics locations, and the headquarters. In the PENNY team, we are strong together and treat each other with re ...
-
Lam Research Livermore, United StatesThe Group You'll Be A Part Of · Lam Research is looking for an experienced Business Relationship Manager to be part of a dynamic IT team supporting Lam's Global Customer Operations (GCO) Business Unit. This position's primary responsibility is the management of strategic initiati ...
-
Customer Success Operations Manager
4 weeks ago
Findem San Francisco, United StatesWhat is Findem: · Findem is an AI driven Talent Acquisition Ecosystem business intelligence platform. We're a fast-growth · startup with an ambitious vision and the technology to back it up. Our People Intelligence platform uses · true AI and machine learning to provide critic ...
-
Operations - Customer Service Specialist
4 weeks ago
Strategic Staffing Solutions West Valley City, United StatesOperations - Customer Service Specialist in Salt Lake City, UT at Strategic Staffing Solutions **Location:** · **Experience:** · Not Specified **Job Description** · **Job Title:** Customer Service Specialist · **Contract:** 6+ Months · **Location:** Salt Lake City, UT · *** ...
-
Head of Customer Performance Operations
1 day ago
Fastly San Francisco, United StatesFastly helps people stay better connected with the things they love. Fastly's edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers' applications as close to their end-users as ...
-
Customer Experience Operations Lead
19 hours ago
Rothy's San Francisco, United StatesJob Description · Job DescriptionCustomer Experience Operations LeadSan Francisco, CA| | · At Rothy's, we know there's a better way to do business, and it starts by putting the planet and its people first. More than 179 million single-use plastic bottles and 629,000 pounds of oce ...
-
Palo Alto Networks Santa Clara, United States Full timeCompany Description · * Candidates MUST live in the Bay Area · Our Mission · At Palo Alto Networks everything starts and ends with our mission: · Being the cybersecurity partner of choice, protecting our digital way of life. · Our vision is a world where each day is safer and m ...
-
Horizon Dynamics Sunol, United StatesFull-time · We are the digitalization partner of the cooperative financial group and combine decades of banking expertise with modern information technology. Our IT solutions and services, specifically tailored to banks, range from data center operations to the banking system agr ...
-
IT technician in field service
1 week ago
Velocity Solutions Sunol, United StatesAs the IT system house of the German Armed Forces and IT service provider of the federal government, we offer comprehensive IT services from a single source. With over 7,000 employees, we are one of the top ten IT service providers in Germany. We are looking for authentic IT enth ...
-
Branch Manager
4 days ago
Rentokil Terminix Pleasanton, United StatesWhat do our District Managers do? · Our District Managers are responsible for the overall guidance of their district and are the key contact for implementing change in their area. As part of these responsibilities, the District Managers are counted upon to provide a realistic vie ...
-
Diesel Technician/Mechanic III
2 weeks ago
Penske Truck Leasing Livermore, United States Full time6215 Las Positas Rd Livermore, CA 94550 · What's the Job? · Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you'll do exactly that. Here, you'll do preventative maintenance and minor repairs on the newest and best maintained fl ...
-
Senior Member of Technical Staff
1 week ago
Oracle Pleasanton, United States Regular EmployeeOCI Data Services has a strong portfolio of OLTP Services, such as, PostgreSQL, Redis, Aries Storage Platform for ADB-S. The key priorities include - driving large customer adoption; critical features like Cross-Region Replication, Extensibility of PSQL (Vector, Timescale, GIS ; ...
-
Retail Key Holder, Pleasanton, #482
2 weeks ago
goPuff Pleasanton, United StatesBevMo by Gopuff is seeking a Part Time Key Holder for our Retail Operations position is responsible for opening and closing the store and performing other duties in the absence of management. A Key Holder will assist the store in periods of high volume and provide support for ne ...
-
Retail Customer Service Associate
1 day ago
Fedex Ground Pleasanton, United States Full timePOSITION SUMMARY: · The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in a ...
-
Assistant Station Manager #2219
4 days ago
Chevron Pleasanton, United States Full timeThe ideal candidate must have experience in Customer Service Management or Retail Management. Candidates with no Management experience will not be considered. · About the job: Chevron Stations Inc. is looking to hire an Assistant Station Manager. · Location: Chevron Gas Station C ...
-
Lead Sales Associate
2 weeks ago
Leslie's Poolmart, Inc. Pleasanton, United StatesDescription · "> DIVE IN TO A NEW CAREER WITH LESLIE'S: · Leslie's Pool Supplies is the "World's Largest Retailer of Swimming Pool Supplies." With over 1,000 retail stores in 39 states plus Pro, Service, E-Commerce, Production, and Distribution divisions, there are many car ...
Full-Stack Developer, Customer Operations - Pleasanton, United States - XperiencOps Inc
Description
XperiencOps, Inc. is seeking a Full-Stack Developer to join our Customer Operations team. This role is critical in developing and maintaining solutions that enhance our customer support experience. The ideal candidate will have expertise in full-stack development, with a strong emphasis on automating and optimizing systems and processes to improve efficiency and user engagement.
Responsibilities:
Full-Stack Developer, Customer Operations professionals in Pleasanton
-
Arnav Naval
Back End & Full Stack Software Engineer
-
Arun Voleti
Director of Engineering