- Technically Sound and Service Minded
- Excellent Oral and Written Communication (interpersonal, phone, and documentation)
- Proficiency with a variety of drive controls, electrical, electronic, and mechanical systems
- Organized diagnostics and troubleshooting acumen
- Friendly, Eager, and Social – A great field representative of the company
- Enjoys a fast paced, progressive environment with the ability to multi-task and deal with interruptions
- Eager/Willing to travel spontaneously throughout North America to customer sites
- Commission new equipment at customer site to optimal performance
- Diagnose and troubleshoot machine and process issues remotely
- Provide field service, diagnostic and repair of equipment on customer's site
- Provide technical and process phone support for customers
- Coordinate parts orders, software support, and other key support needs
- Train customers on site in general maintenance and operation practices
- Road Warrior with the love of travel (up to 70% weekday travel in peak times)
- Accurately and Completely Report and Document all actions
- 100% new customer satisfaction through complete machine commissioning and interactive customer training
- 100% continued customer satisfaction through accurate diagnostics and precise repair
- 100% customer compliance through thorough pre-visit verification, on-site checklist, post visit documentation and follow-up.
- 100% company compliance through dependability and commitment to company processes and procedures.
- Experience to read and understand electrical schematics, pneumatic diagrams and mechanical assembly drawings
- Experience diagnosing control systems, drive systems, PLC systems, and PC systems
- Experience in mechanical system replacement and precision alignment
- Optical Process knowledge (Ophthalmic Industry) experience a definite plus.
- Only candidates with clearly demonstrated credentials should apply.
- Must be capable of lifting up to 70 pounds independently to move, remove and place machine components.
- Must have valid drivers license and reliable transportation
- Must be able to walk, climb stairs and ladders, lift, stoop, squat, kneel and have full normal range of motion and dexterity in order to perform all mechanical task related to the service and installation of machinery from above, beside and below and in confined spaces.
- Must be able to hear audible defects and abnormalities in machine performance.
- Spanish speaking a definite PLUS
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Service Technician - Frisco, United States - Schneider Optical Machines Inc.
Description
CNC Service Engineer
Optical Process Engineer
Location: Frisco Area (DNT/121)
Overview: Schneider Optical Machines, a dynamic, fast paced, growing, technical equipment distributor with European influence is looking for candidates to "own" the responsibility for providing "amazing" customer satisfaction through on-site machine installations and repairs. Schneider is the market leader in multi-axis CNC processing equipment for the manufacture of optical lenses. The ideal candidate will possess the following attributes:
Job Description: Working under general and remote supervision
Objectives and Accountabilities:
Qualifications:
Benefits and Rewards:
Base (Hourly) + Travel Per-Diem - Based on relevant experience
Annual Performance Evaluation
Vacation and Holiday Pay
Health and Dental Insurance
401K with company match
To apply please email t.- with your resume and a brief cover letter. Please list the position and your name in the subject line of the email.
