Information Systems Analyst 3 - Berkeley, United States - University of California Berkeley

Description

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit

The College of Engineering at UC Berkeley is recognized for its educational and research excellence, consistently ranking among the top three Engineering colleges in the United States. With more than 220 regular faculty members, 1600 graduate students, and 2,700 undergraduate students located in seven academic departments, Engineering is the second largest college on the Berkeley campus. Operating expenditures for the College as a whole are close to $200 million annually.

The Department of Mechanical Engineering (ME) is a large academic department within the College of Engineering with 38 faculty, 7 Professors of the Graduate School, one professor-in-residence, four adjunct faculty, 25 career staff, 85 visiting researchers, four post-doctoral scholars, and six joint appointments from other departments who collaborate on teaching and research. ME has approximately 1,210 students of which: 750 are undergraduates, 200 PhD, 180 Masters, and 80 Aerospace Engineering program students. The Department is actively engaged in teaching and research in the disciplines of Biomechanical Engineering, Controls, Design, Dynamics, Energy Science and Technology, Fluids, Manufacturing, Materials, Mechanics, MEMS and Nano, Ocean Engineering, Robotics, and Aerospace Engineering with research and instructional laboratories in Etcheverry Hall, Hesse Hall, and the Richmond Field Station. Mechanical Engineering's Technical & Instructional Support Group consists of 10 career technical staff and forms the primary support to research and instructional laboratories, and the student access machine shop.

The Information Systems Analyst manages the Mechanical Engineering department's administrative and instructional computing and audiovisual systems, and provides in-person technical support to faculty, staff, and students.

The First Review Date for this job is: May 23, Open Until Filled

System Administration

• Manage Windows workstations running specialized engineering software for in-person instructional computer lab use or for remote access. Update workstation disk images yearly, and install additional software during semester via GPO, scripting, or other automated methods.
• Manage Windows license servers for software used across several departments, and manage software licenses, working with faculty and software vendors to ensure timely license renewal.
• Manage staff MacOS and Windows computers, including laptops used off site.
• Manage Windows servers, Active Directory users, computers, security groups, and Group Policy for departmental IT infrastructure.
• Manage desktop printers, shared multifunction copiers, copier user accounts, and print quotas for students in instructional computer labs.
• Resolve campus network security notifications.
• Ensure departmental compliance with campus IT policies.
• Write and maintain internal documentation in Confluence wiki.

End User Technical Support

• Serve as primary contact for department end user technical support. Assist faculty, staff, and students with computer hardware, Zoom, Google Suite, Box, VPN, DocuSignWi-Fi and Ethernet, cardkey access, telecom, etc.
• Provide IT and AV technical support for department events such as advisory board meetings.
• Manage loans of tablets and other computing hardware for instructors.
• Perform ergonomic workstation evaluations for employees.

Technology Service Integration

• Initiate and conduct product research and implement solutions that improve the effectiveness and efficiency of department business processes.
• Provide local expertise for campus bConnected systems such as Google Suite (email, calendar, storage, mailing lists), Box (storage), DocuSign, and Zoom.
• Manage departmental Google SPA (role) accounts, Google calendars, Google Drive shared drives, and department email lists.
• Manage department usage of campus IT services such as NetApp storage, virtual servers, and campus data network.
• Select and purchase computer and audiovisual hardware.

Audiovisual Support

• Manage audiovisual systems including projectors, audio equipment, and course capture hardware in department classrooms.
• Manage displays and projectors in conference rooms.
• Manage digital signage systems.
• Assist with recording and streaming of special events.

• Windows Server system administration, Active Directory, Group Policy.
• Windows and MacOS desktop and laptop system management.
• Windows system disk imaging and software distribution.
• TCP/IP networking, network security, Wi-Fi, Ethernet.
• End user IT technical support for desktop and laptop computers, printers, Google Suite, Zoom, Box, VPN, etc.
• Ability to write technical documentation in a clear and concise manner.
• Interpersonal and customer service skills for working with technical and non-technical personnel.
• Problem-solving skills, motivation to learn, and persistence to work through challenging technical issues.
• Ability to communicate in a clear and concise manner.

• VMware and Citrix virtual machine management.
• Audiovisual equipment installation and management.

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted salary or hourly range that the University reasonably expects to pay for this position is $85,800 to $122,000 yearly. This is a 100% FTE, exempt career appointment eligible for full benefits.

This is a 100% in-person, onsite position.

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission poster.

The University of California's Affirmative action policy.

The University of California's Anti-Discrimination policy.