Office Service Associate - Chicago, United States - The Millennium Group

The Millennium Group
The Millennium Group
Verified Company
Chicago, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Key Responsibilities

  • Responsible for all incoming/outgoing mail services; receives, sorts and distributes all mail, packages, and office supplies daily, ensuring that all packages and accountable mail is tracked and signed for.
  • Ensure timely, efficient, and effective mail sweeps throughout various floors
  • Prepare all mail and packages properly with correct postage and tracking (where applicable); ensuring all international shipments are properly packaged and shipped to include a commercial invoice
  • Research all undeliverable or unknown mail recipients
  • Scan mail for recipients where applicable
  • Respond to inquiries and customer service requests with professionalism and expediency
  • Maintain inventory of all necessary supplies
  • Keeps accurate records/logs of all incoming and outgoing mail and packages
  • Perform regular inspections of workspace(s) to identify area/items/equipment/materials in need of repair, replacement, and/or upgrades
  • Provides outstanding customer service at all times, without exception
  • Other duties as assigned by management

Qualifications:


  • HS Diploma or equivalency required
  • Working knowledge of mail/distribution basics or office experience equivalent
  • Working knowledge of Microsoft Products including: Word, Excel, Outlook, and Teams
  • Must demonstrate exceptional customer service skills; adaptable to a dynamic environment while possessing strong interpersonal skills
  • Must be able to learn new skills quickly
  • Flexible and able to juggle multiple, and at times, conflicting priorities
  • Strong initiative required; ability to work independently with mínimal direct supervision
  • Able to remain diplomatic in stressful situations; team oriented and has the capacity to build strong working relationships both within the team and with external stakeholders/customers
  • Exhibits superior verbal and written customer service skills
  • Maintains confidentiality while working with highly sensitive materials
  • Able to walk, bend, kneel, stand, and/or sit for extended periods of time
  • Able to lift or move 50lbs or greater at times
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