Part Time Guest Service Representative - Marshfield, United States - Festival Foods

Festival Foods Marshfield, United States

3 weeks ago

Part time

Description

Job Summary

Job Title: Guest Service Representative (GSR)

FLSA Status: Hourly

Reports To: Guest Services Manager

Under the direction of the Guest Services Manager, the GSR position is responsible for the operations of the Guest Service Department, leadership of associates and providing an exceptional shopping experience.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reinforces Festival culture, exceptional guest service and performance expectations to all Guest Service associates.
Oversees all Guest Service associates (Service Desk, Cashiers, Baggers and Cart Runners).
Utilizes leadership tools (ten tile evaluations, Coach's Reminder Card, Cashier Daily, Cashier Reference Information Binders, Guest Service OPPS Manual, etc.) through leadership opportunities.
Oversees Guest Service activity to ensure a positive guest experience and team environment.
Communicates department priorities to Guest Service team and delegates responsibilities
Leads by example to ensure Guest Service operating procedures are known and adhered to, including but not limited to associate dress code, DYFET, CHANT, BOB, ten-tiling, proper bagging techniques, parcel pickup, You Bag/We Bag expectations, etc.
Ensures Guest Service cleanliness, maintenance, and sanitation.
Directs guests into lanes, monitors BOB, unloads carts, answers questions, respond to lights, and completes overrides as needed.
Presents themselves as a manager, takes ownership of guest needs utilizing LAST.
Acts in a professional manner at all times while projecting a cooperative and helpful attitude using discretion and tact.
Determines where Guest Service staff is needed throughout the day and directs them to that location to maintain efficient Guest Service operations.
Ensures proper staff levels by calling in additional staff to cover call-ins or additional business.
Strictly enforces child labor laws relieving minor employees enabling them to clock out for breaks, lunches and at and the end of their shift as per labor law guidelines.
Adjusts daily schedule to actual sales, items and guest projections to maintain 100% productivity.
Communicates immediately with Shift Managers when assistance is required and when the CSR is on a lane.
Opens additional lanes to accommodate business and guest traffic. CSRs will keep a cash drawer available for their own use at all times.
Communicates tardiness and absences through effective use of CSR Shift Report.
Holds associates accountable for non-compliance with Guest Service and store policies.
Monitors cart levels and efficient cart running to ensure availability of all carts.
Other duties as assigned.
Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Minimum availability must include 24 hours a week with a minimum of 6 hours per day during available days.
Ability to deal tactfully and effectively with guests and all personnel.
Excellent communication and interpersonal skills including an effective negotiation style.
Excellent planning and organizational skills, with the ability to manage multiple and constantly changing priorities.
Strong teamwork skills with the desire to train and educate others within the organization.
Exceptional oral and written communication skills and the ability to handle a diverse crew in a stressful environment.
Thorough understanding of all safety requirements and company safety policies.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment.
Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.
Ability to work varied hours/days, including nights, weekends, and holidays, as needed .

WORK SCHEDULE

The Guest Service Rep is an hourly position that may be part-time or full-time. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individual's availability.

Company Overview

Founded in 1946 as Skogen's IGA, Festival Foods is a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and to providing guests with exceptional service and value. The company, which began operating as Festival Foods in 1990, employs more than 8,000 full- and part-time associates and operates +40 full-service supermarkets across the state of Wisconsin.At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.

Location : NameMarshfield

Requisition ID

Requisition Post Information* : Posted Date 2 months ago (3/11/2024 2:27 PM)

Category (Portal Searching) Store Associate

Customer Service Representative

1 week ago

Nelson-Jameson, Inc. Marshfield, United States

** Customer Service Representative - Marshfield, WI** · **Job Category****:** SALES **Requisition Number****:** CUSTO01268 Showing 1 location **Job Details** · **Description** · **Job Summary:** · The primary function of the Customer Service Representative (CSR) is to provide ...
Client Service Representative

6 hours ago

RevCycle Careers Marshfield, United States

Job Description · Job DescriptionDescription:This position may work from an approved home office, or from the Marshfield WI Company HQ. · Full-time (40 hrs./wk.) Hourly: Monday-Friday 8-5pm (CST) · At RevCycle the Client Services Representative is an intermediary between client ...
Customer Service Representative

3 hours ago

WESCO International Marshfield, United States

Job Description · As a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or ...
Warehouse Customer Service Representative

2 weeks ago

Asylum Scrap Services Inc. Marshfield, United States

Job Description · Job DescriptionFantastic opportunity for a self-motivated individual that likes a fast-paced variety. Responsibilities include providing exceptional customer service. Organizing, processing, staging, loading trucks and coordinating shipments with dispatcher. Exp ...
Warehouse Customer Service Representative

1 week ago

Asylum Scrap Services Inc. Marshfield, United States

Fantastic opportunity for a self-motivated individual that likes a fast-paced variety. Responsibilities include providing exceptional customer service. Organizing, processing, staging, loading trucks and coordinating shipments with dispatcher. Experience operating construction ty ...
Full Time Guest Service Representative

3 weeks ago

Festival Foods Grocery Store Marshfield, United States Full time

Reinforces Festival culture, exceptional guest service and performance expectations to all Guest Service associates. Oversees all Guest Service associates (Service Desk, Cashiers, Baggers and Cart Runners). Utilizes leadership tools (ten tile evaluat Guest Service, Guest, Represe ...
Customer Service Representative

1 week ago

Wesco Marshfield, United States

Wesco S Laemle Ave [Customer Service Representative] As a Customer Service Representative at Wesco, you'll: Respond to customer inquiries by telephone, e-mail, and/or walk-ins to provide inquiry or problem resolution; Resolve mostly routine and some non-routine, more complex prob ...
Field Service Representative

1 week ago

Bauernfeind Business Technologies, Inc. Marshfield, United States

JOB REQUIREMENTS: Maintain, or Install Electronic Office Machines, such as Printers and Computers Clean, oil, or adjust mechanical parts to maintain machines\' operating efficiency and to prevent breakdowns. Disassemble machines to examine parts, such as wires, gears, or bearings ...
Customer Service Representative

3 weeks ago

Sagility LLC Wisconsin Rapids, United States

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case m ...
Customer Service Representative

2 weeks ago

RED BARN SERVICE LLC Abbotsford, United States

Job Description · Job Description · Red Barn Service LLC in Abbotsford, WI is looking to hire a Customer Service Representative to perform varied tasks as part of our team. Are you someone who enjoys meeting new people and helping them? · Do you want to expand your skill set and ...
customer service representative

4 weeks ago

Family Dollar Greenwood, United States

Family Dollar - 512 S MAIN ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash re ...
Patient Service Representative

2 weeks ago

Smile Brands Group Inc. Rothschild, United States

**Patient Service Representative** · Location Weston, WI Category Front Office **Ref #:** Job Type Full-Time Midwest Dental - Weston JOB DESCRIPTION **Company Overview:** · **Job Description:** · **Patient Services Representative - $1,500 Sign on Bonus** · Midwest Dental is n ...
Member Service Representative

3 weeks ago

Simplicity Credit Union Stevens Point, United States Part time

Who is Simplicity Credit Union? · We are today, and we've always been, a team of passionate Credit Union believers who work together to help our friends and neighbors realize their dreams. From the latest tech to keep our members in the know, wherever they may be, to an innovati ...
Patient Service Representative

2 weeks ago

Joints In Motion Medical Llc Stevens Point, United States

Are you interested in a position that offers autonomy and flexible scheduling? Do you thrive on the gratification derived from assisting patients in reaching their lifestyle goals following injury or surgery? Do you have or want to develop the skills and expertise to make a diffe ...
Customer Service Representative

3 weeks ago

TC Transcontinental Wisconsin Rapids, United States

Job description and requirements · Customer Service Representative · Create value at TC Transcontinental · At TC Transcontinental, we've got it made, and that's because of the expertise of our team. · The Customer Service Representative (CSR) will continuously build customer ...
Member Service Representative II

3 weeks ago

Valley Communities Credit Union Wisconsin Rapids, United States

Job Description · Job DescriptionBuilding lifelong relationships, one member at a time Valley Communities Credit Union has been serving members for over 88 years. With our rich history, starting out in 1935, we served the employees of the Mosinee Paper Mill with a tiny office in ...
Member Service Representative I

2 weeks ago

Valley Communities Credit Union Stevens Point, United States

Job Description · Job DescriptionBuilding lifelong relationships, one member at a time Valley Communities Credit Union has been serving members for over 88 years. With our rich history, starting out in 1935, we served the employees of the Mosinee Paper Mill with a tiny office in ...
Part Time Guest Service Representative

4 weeks ago

Trig's Stevens Point, United States Part time

** Details** · # Position Description & Details · ****Part Time Guest Service Representative (GSR) (SP0058)**** · ***Job Responsibilities Include:*** · -Provide Excellent Customer Service · -Working well with Teammates · -Attending to Customer Inquiries, Requests, and Compl ...
Customer Service Contact Center Representative

3 hours ago

Delta Dental of Wisconsin Stevens Point, United States

** Customer Service Contact Center Representative** · **Job Category****:** Sales & Policyholder Services-IAS **Requisition Number****:** CUSTO001304 Showing 1 location **Job Details** · **Description** · **In this role, our Customer Service Representatives will:** · Develop ...
Driver

2 weeks ago

Nelson-Jameson Marshfield, United States Full time

Job Details · Description · Job Summary: · Deliver orders to customers, pick-up stock at vendors, maintain equipment, and perform other related delivery functions. · Duties/Responsibilities: · ●Truck Loading. · ○Driver loads staged orders in the most logical manner for effici ...