- Provides ongoing maintenance and support for applications related to the electronic medical record including but not limited to EpicCare Ambulatory, Epic Reporting Workbench, Epic Beacon, and MyChart.
- Performs mid-tier troubleshooting for end users, by evaluating problem situations in depth, arriving at independent conclusions and performing needed steps in coordination with other analysts, leading to problem resolution and documentation
- Demonstrates timely, effective and efficient troubleshooting of end user questions/complaints.
- Independently provides answers to the majority of end user questions without further consultation.
- Demonstrates knowledge of electronic medical record applications, databases and clinic workflows
- Creates and maintains simple to moderately complex system tools.
- Regularly communicates evidence of being knowledgeable about the Epic application.
- Develops and document procedures pertaining to the medical record applications.
- Works effectively with other analysts to ensure the integrity of clinical and financial data.
- Monitors production system error logs to ensure data integrity for medical record information used throughout the organization.
- Follows standard build and documentation practices
- Participates in analyzing, testing and implementing software upgrades
- Participates in disaster planning and recovery.
- Consistently documents issues and resolutions into the problem tracking system.
- Creates and maintains documentation on system setup for analyst use.
- Provide after hours on-call support to clinic staff on a rotating basis.
- Effectively communicates complex and technical subject matter to non- technical end users in an effective and supportive manner.
- Continually expands self and team knowledge of EpicCare Ambulatory, Epic Beacon, Epic Reporting Workbench, Dragon Speech Recognition, MyChart and related clinical applications.
- Displays curiosity about what Epic and other systems could do, not what they currently are doing
- Keeps self-updated on Epic applications through reading, meeting attendance, continuing education and professional networking.
- Develops expertise in more than one clinical area and in their supporting information system.
- Performs other duties as assigned
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Lifespark Group LLC Afton, United StatesLifespark is a complete senior health company headquartered in St. Louis Park, Minnesota. Since 2004, we've been helping seniors stay healthy, navigate their health care options with confidence, and live fuller, more independent lives as they age. That's where our people come in ...
Associate Epic Analyst and Developer, Home Health - Richfield, United States - HealthPartners
Description
Job Description:
REQUIRED QUALIFICATIONS:
• Bachelor's degree in Computer Science, Business Administration, Management Information Systems or equivalent experience/training
• 1+ years Information Technology or analysis experience
Why work at HealthPartners?
You're smart and want to get smarter. We have, and are surrounded by, some of the brightest and most innovative people in healthcare. We're looking for people with skills to teach and a curiosity to learn.
You want a great team that has your back. We're real. We're fun. We like each other enough to hang out outside of the home office.
You bring it at work, but you like a life. Some of our best work happens outside of the office. You get to adjust your schedule to balance your life.
You want your work to mean something. We are changing healthcare one line of code at a time.
People we want to meet
You thrive on solving new business problems that make a difference. You are always focused on the most efficient path to the solution, but open and enthused by the freedom to try new things. You are always exploring fresh tools and technologies and are willing to share your learnings with others. You are a team player but can crank out work on your own. Join us if you want to use your skills to improve healthcare and have fun doing it.