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    GTIMS Service Desk Support Representative - Pueblo, United States - DSA

    DSA
    DSA Pueblo, United States

    2 weeks ago

    Default job background
    Description
    DSA Inc. is seeking a qualified Graduate Training Information Management System (GTIMS) Service Desk Support Representative at Pueblo, CO.

    The Service Desk Support Rep will join DSA's GTIMS Enterprise Service Desk (ESD) team supporting users of the US Air Force's Initial Flight Training (IFT) program at Pueblo, CO.

    Position may require weekend and nighttime hours (<5% time).

    Customer Support:
    Provide troubleshooting support for GTIMS functions at the user level.

    Track and respond to user issues with both functional and common service applications, scheduling functions, and provide information for the effective use of GTIMS capabilities.

    Service Desk personnel are responsible for initial entry and updating of syllabi and data. Provide training to new users as well as training that introduces new upgrades, functions, and releases.

    All contact with GTIMS users must be captured in the current ticket system and documented for all work items accomplished.


    Technical Requirements:
    Assist with loading and configuring GTIMS client application on user workstations. Assist in deploying software releases, upgrades and patches. Perform software testing of GTIMS system.

    Required Experience

    • GTIMS, TIMS (JPATS) or ARTS experience
    • Worked as either Military Aircrew or other Ops Experience in one of the Major Commands (MAJCOM): AMC, AETC, Client or similar Service e.g. Marines, Army, Navy
    • Service Desk experience (customer contact experience)
    Desired Experience


    • Current Knowledge of G/TIMS program
    • Current Knowledge of Air Force Network environments
    • ITIL certification (Foundation, Service Operations)
    • HDI certification
    Many of DSA's positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens.

    In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

    DSA is proud to be an Affirmative Action/Equal Opportunity Employer.

    DSA is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination.

    All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws.

    DSA requires background checks, where permitted, by law. DSA is an E-Verify Employer.
    #DSA209
    #LI-JE1
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