Out for Health Lgbtqi+ Program Manager - Saratoga, United States - Planned Parenthood of Greater New York

Planned Parenthood of Greater New York

Verified Company

Saratoga, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

***The Out for Health LGBTQI+ Program Manager manages the NYSDOH AIDS Institute grant that focuses on the LGBTQI+ community in Region 2 and supervises both the LGBTQI+ Navigator(s) and the LGBTQI+ Outreach and Engagement Coordinator under the grant. This person also supervises the LGBT Community Health Promoter in Region 3 and oversees the LGBTQI+ outreach known as PPGNY's Out for Health (OFH) Program across both regions of the affiliate.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Program Oversight (60%)

Manage the LGBTQI+ AIDS Institute grant deliverables across all counties in the catchment area
Hire, train and supervise program staff
Ensure all Salesforce reports are completed accurately and submitted to PPGNY's Research and Evaluation department in a timely manner
Produce monthly AIRS reports (paper and electronic) as required by NYSDOH and according to grant timelines
Support staff in accessing and documenting work in AIRS and on SharePoint Excel spreadsheet
Assist newly trained staff to begin insurance enrollment with clients
Oversee weekly Out for Health team meetings
Facilitate monthly LGBT Workgroup meetings with a goal to improve the experiences of LGBTQI+ clients and staff at PPGNY

Training (35%)

In collaboration with LGBTQI+ Outreach staff, develop and provide training to external agencies on a variety of topics to improve the overall well being of LGBTQI+ persons in local communities
Develop training on LGBTQI+ access to health care and implement internally with PPGNY staff across all departments
Assist programs staff in obtaining training to provide Affordable Care Act (ACA) enrollment to patients as needed

Clinical Operations (5%)

Act as resource for LGBTQI+ related questions or issues for PPGNY staff

CORE COMPETENCIES

A demonstrated commitment to PPGNY's mission related to bodily autonomy, health equity, and gender and racial justice
A demonstrated commitment to learning about and enhancing practices related to racial equity and its impact on healthcare systems.
Strong relationship building and communication skills, including an ability to work and build trust across cultural differences related to related to race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and to reflect on one's personal identity with humility
Ability to manage and mentor a culturally diverse team, including creating and sustaining an organizational culture that fosters inclusiveness and equity, and providing positive and developmental feedback and accountability related to practices including but not limited to equity
Ability to provide compassionate, nonjudgmental and culturally responsive care across race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and demonstrates deep sense of accountability to patient experience

REQUIRED SKILLS/ABILITIES:

Interpersonal

Excellent interpersonal and verbal skills
Ability to develop and maintain effective, professional relationships with internal and external stakeholders
Ability to work effectively as part of a team
Excellent customer service and communication skills
Outstanding written communication skills

Technical

Proficient in Microsoft Office Suite or similar software
Familiarity with Microsoft Excel

Subject Matter Knowledge

Knowledge of the barriers faced by LGBT persons in accessing health care and other human services as well as an understanding of social determinants of health
Understanding of the full range of services provided by PPGNY and how clients can access these services
Strong knowledge of local, regional and national resources for the LGBTQI+ community
Thorough knowledge of processes to assist clients in signing up for public health insurances

Work Habits/Attributes

Ability to produce reliable, high quality work with mínimal direct supervision
Ability to exercise sound judgment and independent decisionmaking skills
Keen attention to detail
Excellent organizational skills
Ability to work a flexible or extended schedule, including evenings and weekends, as operational demands require
Outstanding time management skills, including the ability to work under deadline
Ability to exercise discretion in the handling of confidential information

REQUIRED QUALIFICATIONS

Bachelor's degree in human services or related field
In lieu of a degree, minimum of 5 years' experience working with members of the LGBTQI+ community in a human services role
Familiarity with the LGBTQI+ community's challenges and needs

PREFERRED QUALIFICATIONS

Demonstrated ability as a leader to establish and maintain successful working relationships with others
Excellent oral and written communication skills
Experience providing professional trainings

Requires prolonged sitting and repetitive tasks in