Administrative Assistant - Chesapeake City, United States - Select Breeders Service

Description

Customer Service/Administrative Support

Role Description
This is an hourly position that reports to the Office Manager of SBS. It provides customer service and administrative support to the overall sales/office operations under the direction of the Office Manager.

While consistent attendance and punctuality are required, they are imperative during the breeding season, which typically runs from February through July.

Receptionist

• Answer and direct incoming calls for SBS and SBS-VS
• Manage all incoming and outgoing mail, go to the Post Office when required, distribute faxes as directed.
• Maintain appearance of reception area and office supplies

Administrative Clerical Support

• Scan contracts and create stallion, mare, and Canine file folders and labels.
• File stallion and mare contract files cooled and frozen shipments, and reports; ensuring all files are PCI compliant.
• Data entry and report generation in various SBS databases
• Provide clerical support to affiliates, stallion and mare sales, i.e., sales tracking, updating mailing lists, mail outs, etc.
• Annual archiving of files, i.e. A/P, shipment, and accounting records
• Provide Admin Support to management team as directed.

Customer Service Support

• Respond to customer inquiries and communicate to incoming stallion and mare owners the required paperwork and promotional sheets for service requests.
• Enter information into tracking spreadsheet and follow up as required to close the sale.
• Ensure that horse files are complete prior to facility entry.
• Take customer inquiries and complaints, gather all information pertaining to issue and forward office manager or to appropriate manager for followup and resolution.
• Maintain open line of communication with customers, educating them on SBS services, events and answering questions in a timely manner.
• Work with Office Manager to improve all steps in the customer journey map.

Accounting Clerical Support

• Assist with mailing of quarterly billing statements.
• Enter new clients into Wise Option and assist in updating client files in Wise Option
• Assist Accounting with calling on delinquent accounts; process credit cards as required.

Event Planning Support

• Assist Office Manager with the preparation and planning of annual affiliate meeting, facility tours, travel reservations and other events as directed.

Marketing Support

• Assist in developing, tracking, and implementing marketing strategy/plan.
• Assist in coordination and submission of print and web advertising.
• Participate in outbound sales efforts.

Other duties as assigned by Office Manager and/or Director of Operations


Pay:
From $15.00 per hour


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Associate (preferred)

Experience:

Microsoft Office: 1 year (preferred)
Customer Service: 1 year (preferred)


Ability to Relocate:

• Chesapeake City, MD 21915: Relocate before starting work (required)

Work Location:
In person