Human Resources Service Center Manager - Camden, United States - NFI Industries
Description
The Human Resources Service Center Manager will partner with the Director and HR leadership todevelop and execute a long-term strategy to manage the work and the Service Center team as NFI's
needs evolve. This position oversees a team (remote and in-person) that is responsible for ensuring the
integrity of the data going into the HCM system and providing answers to employees on a myriad of
topics (policies, payroll, benefits, etc.). This role works closely with Communications, external vendors,
HR teams and business leaders to ensure that we are providing superior customer service and consistent
messaging to our employees. This position requires sound judgment, excellent analytical abilities, and
the ability to adapt the work of the team as the business grows. Reporting to the Director of Benefit
Services, this role will be key to driving efficiencies in the processing of changes related to the employee
life cycle.
Essential Duties & Responsibilities:
- Provides leadership and direction for the Service Center team and provides support to solve
- Establish and maintain key performance indicators to measure the operational performance of
- Align Service Center objectives with the needs of the broader HR team and organizational
- Lead the team in process improvement/efficiency projects and drive the team to consistently
- Optimize the case management platform (currently through UKG) and experience to
- service resources
- Own the creation, documentation, and management of the employee lifecycle processes
organizational changes, and maintenance of employee records
- Continuously improve the quality of HR data and processes to ensure meaningful and
- Collaborate with key partners, including HRIS, to ensure appropriate internal controls and
- Developing and implementing training programs ensuring representatives have excellent
- Understanding, encouraging, and complying with all human resource and corporate policies and
needed
- Responsible for assembling project plans and teamwork assignments, directing and monitoring
- Partner with HR SMEs to develop escalation processes and to remove obstacles that arise for
HRSC team members
- Hire, onboard, and ensure
HRSC team members receive appropriate training on core
- Display strong leadership skills, recognizing team member accomplishments and positive
- Prepare reports and presentations for senior leaders to showcase the operations related to the
HRSC
- Lead and/or support other HR operations/data driven projects and activities
- Performs additional duties as assigned
Requirements:
- Bachelor's degree, preferably in HR, or equivalent experience
- Five or more years of progressive human resources experience, with experience in an HR Shared
- Excellent project management experience and ability to focus on several projects
- Ability to select, manage, develop and retain a high performing service center team in an
- Strong communication, problemsolving and conflict resolution skills
- Ensure compliance to all federal, state and local laws with regard to HR/employment related
- Experience with continuous improvement tools and techniques (Lean Six Sigma, etc.)
- HRIS experience, experience with UKG is preferred
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
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