Client Relations Specialist - Tampa, United States - MattLaw

MattLaw

Verified Company

Tampa, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Benefits:

401(k)
401(k)

matching

Competitive salary
Health insurance
Paid time off

ABOUT US

MattLaw
is a team of Tampa area injury lawyers led by Matt Powell, who has protected thousands of victims and their families for over 35 years.

MattLaw
protects the most vulnerable of our society, people who can't protect themselves, children, and the elderly.

Mothers can't control what the doctors, nurses, and hospitals are doing during the birth of their child, they place their trust in these professionals, and occasionally they are betrayed resulting in a child born with cerebral palsy.

Children are unknowing victims of dangerous products, predatory coaches, religious leaders, or unsafe playgrounds. Our elderly are unable to protect themselves in nursing homes that are understaffed or potentially unsafe.

We are active in helping to keep kids safe by sponsoring local charity events throughout the Tampa Bay area where we give children free bicycle helmets and other bicycle riding safety equipment.

ABOUT THE POSITION

SUMMARY:

The Client Relations Specialist at MattLaw
is the first person of contact for clients and visitors of our firm.

The Client Relations Specialist is responsible for managing the reception area, answering phone calls, greeting clients and visitors, and maintaining calendars including the firm's calendar.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Answering and directing all incoming phone calls
Providing excellent customer service to our clients
Greeting clients and visitors and directing them to the appropriate staff member
Managing the reception area and keeping it clean and organized
Scheduling appointments and maintaining the firm's calendar
Assisting with administrative tasks, such as data entry and filing
Mail processing
Phone training
Limited employee onboarding when necessary

EXPERIENCE AND SKILLS REQUIRED:

High school diploma or equivalent
12 years of experience in a receptionist or customer service role
Professional in punctuality and appearance
Excellent communication and interpersonal skills
Strong organization skills and attention to detail
Ability to multitask and manage multiple projects simultaneously
Computer literacy
Exceptional phone etiquette and skills
VOIP software report building to track calls in and out

We offer a competitive salary and benefits package, including health insurance, 401k matching, and paid time off.

If you are a highly motivated individual with a strong work ethic and a passion for providing excellent customer service and client satisfaction, we would love to hear from you.

We are an equal opportunity employer and welcome applicants from all backgrounds.