Jobs

    Room Service Operator - Spring, Texas, United States - Woodlands Resort

    Woodlands Resort
    Woodlands Resort Spring, Texas, United States

    2 weeks ago

    Default job background
    Permanent
    Description

    Overview:


    The Room Service Operator at The Woodlands Resort is responsible for overall guest satisfaction by greeting guests with a warm and sincere voice, recognizing and anticipating individual guest needs while ensuring a complete follow up.


    Responsibilities:
    Take room service orders over the phone.

    Answer questions on menu selections, and check with kitchen staff.

    Answer guest questions or concerns regarding the origin, vintage, and style of various wines.

    Place and log call back for room service order.

    Notify guests and management of delays in service delivery.

    Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

    Maintain cleanliness of work areas throughout the day.

    Record transaction in MICROS system at time of order.

    Complete all closing reports, including MICROS reports. Process all payment methods.


    Qualifications:
    Ability to communicate with the guests and anticipate their needs.

    Ability to smile and diffuse anger naturally.

    Have an enthusiastic and positive personality.

    Profound knowledge of customer service and of all beverage products and services.

    #WoodlandsResort

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